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• New measures to tackle drop in performance and fall in customer satisfaction
• Focus on preventative track and signalling maintenance, improved access for engineers
• Better management of disruption, clearer information and travel options for passengers
• Closer working for one of Europe's busiest and most complex rail networks

· South West Trains and Network Rail pledge action after Woking cable theft incident

· Better customer communications, extra resources and improved contingency plans

· Measures follow smartphone investment and call for tough legislation on cable theft

- New parents’ survey reveals majority don’t teach their children about keeping safe near the railway and do not understand the dangers of electricity

- “I’ll regret it for the rest of my life": Young man whose girlfriend died when she came into contact with electrified rail while taking shortcut warns others not to make the same mistake

- New shock video released to warn of dangers