Media centre

• Customer facing staff working in the UK experience over 400 abuse incidents every day and rising [i]
• 43% of shop workers say they have been threatened with physical violence. 1 in 5 mention the use of a knife [ii]
• 70% of front line rail staff have experienced workplace violence in the last 12 months [iii]

Network Rail and Transport for Wales are using creative new technology and innovation to help keep rail services running this autumn.

A programme of vital upgrades is planned in the run-up to Christmas to make rail services between Norwich and London more reliable.

Kintore re-joined Scotland’s Railway after an absence of 56 years this morning (Thursday, October 15) with the opening of the town’s new station.

Almost 1,500 lifts and 300 escalators across some 500 stations around the country will soon be directly ‘live’ reporting their working condition. Passengers will be able to see which lifts and escalators are working, helping them plan their journeys through stations with real-time knowledge of the access available.

A former Network Rail Operations Manager, based in York, has been recognised in the Queen’s Birthday Honours list for coming out of retirement to help train reserve signallers during the COVID-19 pandemic.

Plans to improve resilience along a vital 1.8km stretch of railway in the south west will be refined by Network Rail following substantial feedback from the community, passengers and businesses.

A Scottish Power cable has fallen onto the overhead lines which power electric rail services at Scremerston on the East Coast Main Line.