Monday 17 May 2010
RAIL PUNCTUALITY IN GREAT WESTERN IS BRITAIN’S TOP TEN BEST
The railway in Great Western has one of the highest number of trains arriving on time, according to the latest train performance records released by Network Rail today.
First Great Western continues to outperform target, with an annual average of 92.4% of trains arriving on time by the end of April - the first month of the operating year.
Chris Rayner, director of operations and customer services, said: "Today’s records mark a positive start for the year. Train punctuality continues to go from strength to strength and just in March, we ended the year with performance results in Great Western at its highest in 13 years. Delivering an even better service for our customers and for passengers remains our primary focus as high levels of investment to beat bottlenecks and overcrowding continue."
First Great Western’s Managing Director, Mark Hopwood, said: “We work closely together with Network Rail to deliver the best possible service to our customers and are very pleased with how far we’ve come. However, there is still more to do and we look forward to conitiuing to work side by side to improve our performance even further.”
Across the country, 94.0% of services arrived on time between 1 April – 1 May. This compares to 93.6% in same period, period 1, last year. In all, 11 of the 19 operators saw their performance improve, or stay at record high levels, compared to the same period last year.
Period 1 of 2010/11 - 01 April to 1 May 2010
Moving Annual Average (MAA)
Arriva Trains Wales
East Midlands Trains
First Capital Connect
First Great Western
First Transpennine Express
National Express East Anglia
South West Trains
Note: The data contained within this report is for initial indications only and is subject to change in subsequent publications
Notes to editors
1. Arrived on time - the measure of train punctuality also known as PPM (public performance measure) means trains arriving at their destinations within five minutes for commuter services and within 10 minutes for long distance services. This measure of punctuality is commonly used throughout Europe.
Heathrow Express, Grand Central, Hull Trains, Eurostar and Wrexham and Shropshire are not included in the National PPM.
2. National train punctuality is measured for all trains across the whole of each, including cancelled services and delays caused by external factors (such as vandalism, extreme weather, suicides etc). Punctuality did not start to be recorded in this vigorous and thorough way until 1997. Before then Railtrack, and BR before it, did not measure all services and also excluded external factors and other items from their numbers
3. These figures represent provisional data for the period and individuals operators performance data may vary slightly from the full period performance report that Network Rail publishes on its website around one month after period end
4. Network Rail and the train operators run more trains across Great Britain than are run in most European countries - almost 20% more than in France and 60% more than in Italy. Great Britain's 24,000 trains per-day is also more than Spain, Switzerland, The Netherlands, Portugal and Norway combined
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About Network Rail
We own, operate and develop Britain's railway infrastructure; that's 20,000 miles of track, 30,000 bridges, tunnels and viaducts and the thousands of signals, level crossings and stations. We run 20 of the UK's largest stations while all the others, over 2,500, are run by the country's train operating companies.
Usually, there are almost five million journeys made in the UK and over 600 freight trains run on the network. People depend on Britain's railway for their daily commute, to visit friends and loved ones and to get them home safe every day. Our role is to deliver a safe and reliable railway, so we carefully manage and deliver thousands of projects every year that form part of the multi-billion pound Railway Upgrade Plan, to grow and expand the nation's railway network to respond to the tremendous growth and demand the railway has experienced - a doubling of passenger journeys over the past 20 years.