Media centre

Monday 16 Apr 2018

Paddington Station 24/7 – Episode four sees staff challenged by a number of distressing incidents on the line

Region & Route:

Wales & Western: Western

| Wales & Western

The second series of the behind the scenes documentary Paddington Station 24/7 continues on Monday 16 April, as a series of emotive and sombre incidents prove challenging for all those involved.

The eight-part first series achieved a consistently high audience share for the Monday 9pm slot, averaging 1.3 million viewers per episode. Series two is already proving to be a big hit, with 1.83 million people watching the first episode either on TV or via the My5 catch-up app. The series follows railway workers on the Great Western Mainline as they deal with the biggest modernisation of the line for generations, major incidents which are causing disruption on the railway, huge sporting events, as well as the day-to-day challenge of running one of Britain’s busiest stations.

This week, railway staff are shaken by a number of fatalities on the route. Station control assistant at London Paddington, Richard Douglas, was on shift that day.

“These situations are extremely challenging and we always take a non-judgemental approach. While we're sympathetic to these tragic events, we endeavour to continue to provide a professional service and minimise the impact on the network. Our role is a small but pivotal one, ensuring we keep passengers and colleagues informed as we strive to restore normal services.

“This particular day will stay in my memory for a very long time.  I can only praise all the teams that dealt with a tragic event in such a dignified and professional manner”.

The fourth episode of Paddington Station 24/7 will be aired on Monday 16 April on Channel 5 at 9pm, with each subsequent episode shown on Monday evenings at the same time.