New documentary series starts on Monday in behind the scenes look at London Paddington and the staff who run the station: Frank Granger

Friday 8 Sep 2017

New documentary series starts on Monday in behind the scenes look at London Paddington and the staff who run the station


A Network Rail worker who fondly refers to London Paddington Station as his “mansion” will feature in the first episode of a new documentary series which goes behind the scenes at Brunel’s most famous station on the evening of a terror attack in the capital.

Frank Granger, customer service assistant at Paddington Station, was on duty and in charge of the iconic station on Saturday, 3 June when news filtered through of an ongoing terror attack at London Bridge. With everyone on high alert a Channel 5 documentary, Paddington 24/7, filmed Frank and his team as they vowed to protect passengers.

The eight-part series follows railway workers on the Great Western Mainline as they deal with the biggest modernisation of the line for generations, major incidents including terror attacks, which are causing disruption on the railway, huge sporting events as well as the day-today challenge of running one of the UK’s busiest stations. 

The first episode, which is to be aired on Monday, 11 September at 9pm, shares the challenges faced by staff on 3 June as they also prepared for thousands of football fans on specially organised late night trains from Cardiff following the UEFA Champions League Final.

Frank expressed pride in his team following the night they were filmed by Paddington 24/7. He said: “Every day is different, but the night of the terror attack coupled with the Champions League Final was like no other.

“It was a night of high intensity but I am proud of the way everyone who worked at the station pulled together and ultimately got thousands of extra passengers home safe on a night when many were on edge.

“I am passionate about protecting passengers and my mansion (London Paddington).  Our priority is to keep passengers safe as they pass through the station and we work with everyone on the railway to do that.

“I hope people watch the documentary and get a better understanding of what Network Rail does and the range of challenges that the team at the station faces.”

The first episode of Paddington 24/7 will be aired on Monday, 11 September on Channel 5 at 9pm with each episode shown on subsequent Monday evenings at the same time.

Contact information

Passengers / community members
Network Rail national helpline
03457 11 41 41

Latest travel advice
Please visit National Rail Enquiries

Network Rail press office -Western route
01793 389749

About Network Rail

Network Rail owns, manages and develops Britain's railway - the 20,000 miles of track, 40,000 bridges and viaducts and the thousands of signals, level crossings and stations (the largest of which we also run). In partnership with train operators we help people take more than 1.65bn journeys by rail every year and move hundreds of millions of tonnes of freight, saving almost 8m lorry journeys. We employ 36,000 people across Britain and work round-the-clock, each and every day, to provide a safe, reliable railway.

About the Railway Upgrade Plan

The Railway Upgrade Plan is Network Rail's investment plan for Britain's railways. It makes up two-thirds of Network Rail's £40bn spending priorities for the five years to 2019 and represents the biggest sustained programme of rail modernisation since the Victoria era. It is designed to provide more capacity, relieve crowding and respond to the tremendous growth Britain's railways continue to experience; passenger numbers have doubled in the past 20 years and are set to double again over the next 25 years - so we need to continue to invest in building a bigger, better railway. For passengers, that means:

  • longer, faster more frequent trains;
  • better, more reliable infrastructure; and
  • better facilities for passengers, especially at stations.

Follow us on Twitter: @networkrailPR
Visit our online newsroom: