New assisted travel lounge opens at Reading station: Reading Assissted Travel Lounge

Wednesday 28 Jul 2021

New assisted travel lounge opens at Reading station

Region & Route:
Wales & Western: Western
| Wales & Western

Passengers with disabilities and reduced mobility who require assistance can now benefit from a new travel lounge at Reading station, which aims to provide a safe, calm and pleasant space while waiting for their train.

The new lounge opened on Tuesday 29 June and offers passengers with reduced mobility seating at higher levels, accessible interactive information screens and phone and electronic device charging facilities.

The lounge is being operated by GWR who have a customer ambassador on hand to help any passengers requiring assistance. Initially, it will be open seven days a week between the hours of 10am to 6pm.

Bernadette Sachse, Network Rail stations transformation insight lead, said: “It’s key for Network Rail to put passengers first by providing first-class service to them.

“Travelling through a busy railway station can be unnerving for those with additional needs but the new assisted travel lounge can provide a safe and friendly space to wait for trains and onward connections and get help from a dedicated team when needed.”

Neil Craig, GWR's mobility and inclusion manager, said: “Previously over 160,000 people a year successfully used our assisted travel service, but we are always looking at how we can improve on what we offer, and reduce barriers for those with disabilities to travel by train.

“We hope this new waiting area will allow even more people to take advantage of our train services and will be monitoring its success closely.”

Contact information

Passengers / community members
Network Rail national helpline
03457 11 41 41

Latest travel advice
Please visit National Rail Enquiries

Tala Ghannam
Communications executive (Western)
Network Rail
07922 010498

About Network Rail

We own, operate and develop Britain's railway infrastructure; that's 20,000 miles of track, 30,000 bridges, tunnels and viaducts and the thousands of signals, level crossings and stations. We run 20 of the UK's largest stations while all the others, over 2,500, are run by the country's train operating companies.

Usually, there are almost five million journeys made in the UK and over 600 freight trains run on the network. People depend on Britain's railway for their daily commute, to visit friends and loved ones and to get them home safe every day. Our role is to deliver a safe and reliable railway, so we carefully manage and deliver thousands of projects every year that form part of the multi-billion pound Railway Upgrade Plan, to grow and expand the nation's railway network to respond to the tremendous growth and demand the railway has experienced - a doubling of passenger journeys over the past 20 years.

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