Thursday 9 Oct 2014
Network Rail comment on this week’s disruption on the Great Western Main Line
- Region & Route:
- | Wales & Western: Western
- | Wales & Western
A Network Rail spokesperson, said: “We are sorry for the problems that have affected train services on the Great Western Main Line this week. Performance has been well below the standards passengers deserve and expect.
“We are acutely aware of the frustration and inconvenience felt by passengers when things go wrong. We are working constantly across the rail network to improve the reliability of train services, investing billions over the next five years across the West's rail network to improve signalling, replace old equipment and bring in new modern technology and new trains to provide more reliable train services.
“This week we have not been able to provide the reliability passengers expect for which we apologise. We are wholly focused on delivering a new, modern, reliable rail network for London and the West. “
Contact information
Passengers / community members
Network Rail national helpline
03457 11 41 41
Latest travel advice
Please visit National Rail Enquiries
Journalists
Network Rail press office -Western route
MediaRelationsWestern@networkrail.co.uk
About Network Rail
We own, operate and develop Britain's railway infrastructure; that's 20,000 miles of track, 30,000 bridges, tunnels and viaducts and the thousands of signals, level crossings and stations. We run 20 of the UK's largest stations while all the others, over 2,500, are run by the country's train operating companies.
Usually, there are almost five million journeys made in the UK and over 600 freight trains run on the network. People depend on Britain's railway for their daily commute, to visit friends and loved ones and to get them home safe every day. Our role is to deliver a safe and reliable railway, so we carefully manage and deliver thousands of projects every year that form part of the multi-billion pound Railway Upgrade Plan, to grow and expand the nation's railway network to respond to the tremendous growth and demand the railway has experienced - a doubling of passenger journeys over the past 20 years.
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