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Notes to editors

1. East Coast saw punctuality improve for the fourth period in a row and beat last year's period one result. If three big external events were excluded from the statistics (fatalities and cable theft) East Coast would have reported train performance of almost 90% as the underlying reliability of the infrastructure and the train fleet continue to improve. Infrastructure issues and external factors continue to dominate delays for East Coast, with the actions put in place to improve underlying performance slowly starting to have an impact

2. Arrived on time - the measure of train punctuality also known as PPM (public performance measure) means trains arriving at their destinations within five minutes for commuter services and within 10 minutes for long distance services. This measure of punctuality is commonly used throughout Europe

3. National train punctuality is measured for all trains across the whole network, including cancelled services and delays caused by external factors (such as vandalism, extreme weather, suicides etc). Punctuality did not start to be recorded in this vigorous and thorough way until 1997. Before then Railtrack, and BR before it, did not measure all services and also excluded external factors and other items from their numbers

4. These figures represent provisional data for the period and individual operators' performance data may vary slightly from the full period performance report that Network Rail publishes on its website every month

5. Network Rail and the train operators run more trains across Great Britain than are run in most European countries - almost 20% more than in France and 60% more than in Italy. Great Britain's 24,000 trains per-day is also more than Spain, Switzerland, the Netherlands, Portugal and Norway combined

Period 1 of 2011/12 – 1 to 30 April 2011

Franchise

 

Punctuality

P1, 2011/12

 

Punctuality P1, 2010/11

 

Moving Annual Average (MAA)

 

Arriva Trains Wales

 

94.1%

 

96.5%

 

93.6%

 

c2c Rail

 

96.3%

 

97.8%

 

94.7%

 

Chiltern

 

94.5%

 

95.8%

 

93.9%

 

Crosscountry

 

89.0%

 

87.8%

 

88.0%

 

East Coast

 

86.5%

 

86.4%

 

83.3%

 

East Midlands Trains

 

93.3%

 

95.0%

 

92.0%

 

First Capital Connect

 

92.7%

 

93.0%

 

89.3%

 

First Great Western

 

91.7%

 

93.4%

 

90.1%

 

First Scotrail

 

93.4%

 

94.0%

 

90.0%

 

First Transpennine Express

 

92.6%

 

94.5%

 

90.9%

 

London Midland

 

91.1%

 

92.7%

 

89.5%

 

London Overground

 

96.3%

 

96.0%

 

94.9%

 

Merseyrail

 

95.9%

 

95.9%

 

94.9%

 

National Express East Anglia

 

92.5%

 

92.7%

 

90.2%

 

Northern Rail

 

92.5%

 

93.6%

 

90.7%

 

Southeastern

 

93.0%

 

93.0%

 

88.9%

 

Southern

 

92.3%

 

94.8%

 

89.4%

 

South West Trains

 

94.3%

 

97.0%

 

93.4%

 

Virgin Trains

 

85.8%

 

89.1%

 

86.3%

     

National

 

92.9%

 

94.0%

 

90.8%

 

PPM
PPM is a % measure of passenger trains arriving ‘on time’ at their scheduled destination. For long distance trains ‘on time’ is within 10 minutes of the timetabled arrival time, for all others it is within 5 minutes.

Heathrow Express, Grand Central, Hull Trains and Eurostar are not included in the National PPM.

MAA
Moving annual average

Note: The data contained within this report is for initial indications only and is subject to change in subsequent publications