£750,000 investment into lifts at Derby station means changes for passengers: £750,000  investment into lifts at Derby station means changes for passengers

Tuesday 18 Aug 2020

£750,000 investment into lifts at Derby station means changes for passengers

Region & Route:
Eastern: East Midlands

Passengers who require step-free access at Derby railway station will need to use the site’s subway next month while major work is carried out on the lifts.

The project, which is being funded and carried out by Network Rail, will see the lifts at both the main entrance and the Pride Park entrance renewed. It will be done in two phases to make sure they are not out of action at the same time – and reduce the impact on passengers.

The main entrance lifts will be refurbished first, with work running from Tuesday, 1 September until the end of November. The work on the Pride Park entrance lifts will follow, from Monday, 4 January to the beginning of April. Lifts will be unavailable while work is carried out.

Signs will be up around the station directing passengers while the work takes place and more staff will be on hand to provide advice.

Gary Walsh, Route Director for Network Rail’s East Midlands Route, said: “We know how annoying it is when lifts break down – so we’re carrying out this work to make them much more reliable.

“We’re sorry for any inconvenience, but this work is vital to make the station better for the future.”

Measures being put in place to support passengers while the work is carried out will include free taxis to take people to the main entrance from the Pride Park side of the station.

Neil Grabham, Customer Services Director at East Midlands Railway, said: “We have been working hard to put in place measures to help passengers navigate our station while this essential work takes place. These include more staff on hand to help, lots of clear signage and free taxis round from the Pride Park entrance.

“Even so, we would recommend that all passengers leave extra time to make journeys and to check our website for updates. We’d like to thank station users for their patience whilst this work takes place."

Richard Morris, Regional Director East Midlands & East Anglia, CrossCountry, said: “Derby station is a significant interchange hub for CrossCountry and we are delighted to be working with our partners at East Midlands Railway and Network Rail to deliver improved access to and around the station for all our customers.”


Contact information

Passengers / community members
Network Rail national helpline
03457 11 41 41

Latest travel advice
Please visit National Rail Enquiries

Kathryn Muffett
Media Relations Manager
Network Rail
01904 383180

About Network Rail

We own, operate and develop Britain's railway infrastructure; that's 20,000 miles of track, 30,000 bridges, tunnels and viaducts and the thousands of signals, level crossings and stations. We run 20 of the UK's largest stations while all the others, over 2,500, are run by the country's train operating companies.

Usually, there are almost five million journeys made in the UK and over 600 freight trains run on the network. People depend on Britain's railway for their daily commute, to visit friends and loved ones and to get them home safe every day. Our role is to deliver a safe and reliable railway, so we carefully manage and deliver thousands of projects every year that form part of the multi-billion pound Railway Upgrade Plan, to grow and expand the nation's railway network to respond to the tremendous growth and demand the railway has experienced - a doubling of passenger journeys over the past 20 years.

Follow us on Twitter: @networkrail
Visit our online newsroom: www.networkrailmediacentre.co.uk