Tuesday 17 Jul 2012




· New £25m balcony reduces congestion on the concourse for 300,000 daily passengers and improves access to and from Waterloo East

· 10 new retail outlets offer commuters a better choice of places to eat and shop in time for the Olympic Games

A new 220m balcony has opened at one of Britain’s busiest stations to help reduce congestion in time for the Olympic Games.

The new balcony at London Waterloo – the longest at any British rail station – is part of Network Rail’s £25m improvement project to transform the station and smooth the journey for the 300,000 passengers who pass through each day. This has been achieved by installing escalators and repositioning retail outlets previously located in the middle of the main concourse onto the balcony. With new escalators and lifts, installed earlier in May, Waterloo station now has step-free access to Waterloo East.

The new balcony will provide passengers with a wider choice of places to eat and shop with an extra 20,000 sq. ft. of retail space. The new brands opening at the station are YO! Sushi, Fat Face, Hotel Chocolat, Oliver Bonas, Links of London, Thomas Pink and new-to-station brand Joules. Further additions will include Italian eatery, Carluccio's, Kiehl’s, Sports Bar & Grill, Benugo and Corney & Barrow’s new concept bar The Cabin, which will be opening soon. Once all the new units are open, the retail capacity within the station will total 55,000 sq ft across 38 stores.

The rejuvenation of Waterloo station is part of Network Rail’s on-going programme of investment in key stations across the country to provide more space, reduce congestion and improve the facilities for passengers. The opening follows on from the successful launch of the new Western Concourse at King’s Cross, which opened back in March with record-breaking trading figures, mirroring the trend of growing sales coming from stations.

Network Rail’s retail and commercial activities generate vital funds that are reinvested directly back into the railway, limiting costs to taxpayers.

David Biggs, director of property at Network Rail, comments: “We are dedicated to improving the facilities, layout and retail experiences for millions of commuters nationwide through various station expansion projects within Britain’s major cities. As with the new western concourse at King’s Cross earlier this year, the Waterloo balcony project forms part of our wider retail strategy to create ‘destination’ stations for both rail passengers and non-travelling customers. It also provides a crucial, sustainable source of income for the station, which can be reinvested directly into the rail network to continuously improve our services to passengers.”

Tim Shoveller, managing director of the Network Rail/South West Trains alliance said: “Waterloo, as many of our customers know, is a very busy station. We have over 90m passengers passing through every year and there is 30% growth predicted by 2030 . Our challenge is to deliver extra capacity so our passengers can get the rail services they rely on.

“We needed to find a radical solution to improve the space and facilities at Waterloo. The opening of the balcony, with the removal of retail units from the concourse, crucially reduces congestion while still providing the facilities expected at a modern station. Passengers will now find it easier to get to and from their trains. The next crucial stage is to extend the platforms so we can run longer trains with more capacity, to cater for the predicted growth in passenger numbers.”

London Waterloo has become an important gateway to some of the best cultural institutions the city has to offer – from the Old Vic and The National Theatre to Shakespeare’s Globe. And with an increased number of visitors expected for the summer holidays, this redevelopment will help ease congestion on the main concourse during this busy period.

Waterloo station is one of the UK's major transport hubs connecting London to popular destinations such as Bournemouth, Poole, Southampton, Portsmouth, Reading and Windsor.

Notes to editors

As part of the continued investment in stations to increase capacity and improve the environment for passengers, 75,000 sq. ft of exciting new retail space is being created at Waterloo, Manchester Piccadilly, Birmingham New Street and King’s Cross stations.

  • Manchester Piccadilly: The existing mezzanine will be reconfigured to provide seven new restaurants, totalling nearly 12,000 sq ft. The first new unit, Yo! Sushi, opened in spring 2011
  • King’s Cross: Opened spring 2012. The creation of a brand new concourse and balcony provides more space and over 27,000 sq ft of new shops and restaurants for passengers
  • Birmingham New Street: Opening 2014. A striking new station concourse, including 16,000 sq ft of new retail space will bring passengers a bigger choice of shops and restaurants.
  • Network Rail is the 'not for dividend' owner and operator of Britain's railway infrastructure, which includes the tracks, signals, tunnels, bridges, viaducts, level crossings and stations - the largest of which we also manage We aim to provide a safe, reliable and efficient rail infrastructure for freight and passenger trains to use Our website: www.networkrail.co.uk
  • Is one of the largest land and property owners in the country and will generate over £1bn in the next five years from commercial activities for re-investment in our rail estate. This would be enough to transform Birmingham New Street or King’s Cross stations, or put in place 5,000km of new railway.
  • The deep alliance between Network Rail and South West Trains is planned to run until 4 February 2017, the expiry date of the South West Trains franchise agreement.
  • A single joint management team now has responsibility for both trains and track on the route operating out of London Waterloo in a first for the UK rail industry.

New Brands at Waterloo include:

Thomas Pink
Links of London
Corney & Barrow
Yo Sushi
Hotel Chocolat
Fat Face
Oliver Bonas
Sports Bar & Grill

Contact information

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03457 11 41 41

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020 3357 7969

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Network Rail owns, manages and develops Britain's railway - the 20,000 miles of track, 40,000 bridges and viaducts and the thousands of signals, level crossings and stations (the largest of which we also run). In partnership with train operators we help people take more than 1.65bn journeys by rail every year and move hundreds of millions of tonnes of freight, saving almost 8m lorry journeys. We employ 38,000 people across Britain and work round-the-clock, each and every day, to provide a safe, reliable railway.

About the Railway Upgrade Plan

The Railway Upgrade Plan is Network Rail's investment plan for Britain's railways. It makes up two-thirds of Network Rail's £40bn spending priorities for the five years to 2019 and represents the biggest sustained programme of rail modernisation since the Victoria era. It is designed to provide more capacity, relieve crowding and respond to the tremendous growth Britain's railways continue to experience; passenger numbers have doubled in the past 20 years and are set to double again over the next 25 years - so we need to continue to invest in building a bigger, better railway. For passengers, that means:

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  • better facilities for passengers, especially at stations.

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