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Monday 9 Nov 2026

Update: Barking freight train derailment – advice for customers

Region & Route:

Eastern: Anglia

c2c passenger services from Barking to Dagenham Dock, Rainham and Purfleet, alongside London Overground services on the Suffragette line from South Tottenham to Barking Riverside, will restart on Wednesday 11 November, following the derailment of a GB Rail freight train on 23 October.

Engineering teams have carried out a significant programme of emergency repairs to over 1.2 kilometres of track, including rebuilding brand new bespoke track points that were damaged beyond repair in the incident. Overall, the repair work has been a complex process, including replacing severed signalling equipment and cabling as well as damage to the track itself along a logistically challenging part of the infrastructure.

GBR Anglia brings together c2c, Greater Anglia and Network Rail Anglia under one unified leadership team as part of the wider journey towards Great British Railways.

Rob Mullen, Chief Customer & Commercial Officer, GBR Anglia, said: “I’d like to thank customers for their patience and understanding through this very challenging time. I recognise this has caused significant disruption to customers, and I want to say sorry for the impact this has had to their journeys.

“I am pleased to announce that passenger services will resume from Wednesday 11 November. Our teams have worked tirelessly to make sure that the line opened as quickly as possible, and I want to highlight their incredible efforts given the scale of the recovery required.

Rob also reflected on the other performance issues since this summer: ‘I know our customers have had a difficult few months travelling with us, particularly those from stations on the Tilbury Loop and on the line through Chafford Hundred. We all faced an unprecedented hot and dry summer with the effects still ongoing. Our customers rightly expect us to get the product they paid for, safely and on time and everyone at GBR Anglia is working hard to get c2c back to being one of the best performing train operators in Britain.”

Travel advice until 11 November

Unfortunately, trains will not call at Dagenham Dock, Rainham or Purfleet while the work at Barking continues, and customers intending to travel from these stations are advised not to travel. 

Work will also be ongoing at Limehouse so trains won’t be stopping at Limehouse towards London and there will be no interchange to the DLR at Limehouse from platform 1. 

Alternative travel arrangements 

Tickets are being accepted on Greater Anglia services and TfL buses between Barking, Dagenham Dock and Rainham at no extra cost. Tickets are also being accepted on buses between Purfleet and Grays at no extra cost.  

Rail replacement buses will operate between Upminster and Grays, calling at Rainham, Purfleet and Grays.  

For Dagenham Dock, customers should take local bus services to Dagenham Heathway station or to Barking.  

Customers may also use the bus service between Rainham and Romford at no extra cost.

Compensation for delays     

If you have been delayed, you will be eligible for compensation for your journey. Find out more about the compensation we offer, and how to claim, here.   

c2c smartcard users: You will receive automatic compensation provided you tapped your Smartcard at both the start and end of your journey. If you have not been able to do so, you will have to make a manual claim for your delay. This is because our system will not have full information about your journey and cannot calculate your automatic compensation. We recommend you check your online account to ensure our automatic payments do reflect your actual delay. If you feel they do not, you can use your online account to correct the automatic system or alternatively submit a manual claim.     

Paper ticket holders, Oyster and contactless card users: Please fill out your details on this online delay repay form.   

Contactless customers: Customers who travelled from a c2c station using pay as you with contactless ticketing can claim delay repay by providing the full details of their affected journey. You can access your journey history and statement from the Transport for London website by following these steps:  

Travel advice until 11 November

Unfortunately, trains will not call at Dagenham Dock, Rainham or Purfleet while the work at Barking continues, and customers intending to travel from these stations are advised not to travel. 

Work will also be ongoing at Limehouse so trains won’t be stopping at Limehouse towards London and there will be no interchange to the DLR at Limehouse from platform 1. 

Alternative travel arrangements 

Tickets are being accepted on Greater Anglia services and TfL buses between Barking, Dagenham Dock and Rainham at no extra cost. Tickets are also being accepted on buses between Purfleet and Grays at no extra cost.  

Rail replacement buses will operate between Upminster and Grays, calling at Rainham, Purfleet and Grays.  

For Dagenham Dock, customers should take local bus services to Dagenham Heathway station or to Barking.  

Customers may also use the bus service between Rainham and Romford at no extra cost.

Compensation for delays     

If you have been delayed, you will be eligible for compensation for your journey. Find out more about the compensation we offer, and how to claim, here.   

c2c smartcard users: You will receive automatic compensation provided you tapped your Smartcard at both the start and end of your journey. If you have not been able to do so, you will have to make a manual claim for your delay. This is because our system will not have full information about your journey and cannot calculate your automatic compensation. We recommend you check your online account to ensure our automatic payments do reflect your actual delay. If you feel they do not, you can use your online account to correct the automatic system or alternatively submit a manual claim.     

Paper ticket holders, Oyster and contactless card users: Please fill out your details on this online delay repay form.   

Contactless customers: Customers who travelled from a c2c station using pay as you with contactless ticketing can claim delay repay by providing the full details of their affected journey. You can access your journey history and statement from the Transport for London website by following these steps:  

Travel advice until 11 November

Unfortunately, trains will not call at Dagenham Dock, Rainham or Purfleet while the work at Barking continues, and customers intending to travel from these stations are advised not to travel. 

Work will also be ongoing at Limehouse so trains won’t be stopping at Limehouse towards London and there will be no interchange to the DLR at Limehouse from platform 1. 

Alternative travel arrangements 

Tickets are being accepted on Greater Anglia services and TfL buses between Barking, Dagenham Dock and Rainham at no extra cost. Tickets are also being accepted on buses between Purfleet and Grays at no extra cost.  

Rail replacement buses will operate between Upminster and Grays, calling at Rainham, Purfleet and Grays.  

For Dagenham Dock, customers should take local bus services to Dagenham Heathway station or to Barking.  

Customers may also use the bus service between Rainham and Romford at no extra cost.

Compensation for delays     

If you have been delayed, you will be eligible for compensation for your journey. Find out more about the compensation we offer, and how to claim, here.   

c2c smartcard users: You will receive automatic compensation provided you tapped your Smartcard at both the start and end of your journey. If you have not been able to do so, you will have to make a manual claim for your delay. This is because our system will not have full information about your journey and cannot calculate your automatic compensation. We recommend you check your online account to ensure our automatic payments do reflect your actual delay. If you feel they do not, you can use your online account to correct the automatic system or alternatively submit a manual claim.     

Paper ticket holders, Oyster and contactless card users: Please fill out your details on this online delay repay form.   

Contactless customers: Customers who travelled from a c2c station using pay as you with contactless ticketing can claim delay repay by providing the full details of their affected journey. You can access your journey history and statement from the Transport for London website by following these steps: