Friday 6 Jul 2018
Train service restored on the Anniesland branch line following engineering works
- Region & Route:
- Scotland’s Railway: Scotland
Services on the line between Anniesland and Glasgow Queen Street, via Ashfield, will operate as normal from Sunday July 8 with work to repair a track defect now complete.
A routine inspection by Network Rail engineers identified a defective set of points at Cowlairs to the north of Glasgow Queen Street which meant trains have been unable to cross over onto the Anniesland branch line since 13 June. Services on the West Highland Line were also being diverted with extended journey times.
The unique design of the affected junction meant that a new piece of track was custom designed, built and installed to fix the fault.
Working overnight following close of service on the busy Edinburgh-Glasgow line, engineers manually removed the defective rails and replaced them with the new bespoke sections. The signalling was then reinstated to allow control from the signalling centre to be restored.
David Dickson, Network Rail infrastructure director said: “It is excellent news that this work has been completed and the normal timetable can now be reintroduced on services to Anniesland and on the West Highland Line from Sunday.
“The fault was identified as part of our regular inspection and monitoring regime, but the equipment that needed to be replaced was a complicated piece of track that had to be specially designed and built before it could be installed.
“We appreciate that this has been inconvenient for customers and the team has worked hard to put plans in place to keep services moving while we completed these vital repairs.”
The first service from Glasgow Queen Street to Anniesland via Ashfield on Sunday will be at 0933, and the first service in the opposite direction will be at 0957.
Notes to Editors
Notes to Editors
A track defect was identified by Network Rail engineers on a junction to the north of Glasgow Queen Street which meant trains could not ‘cross over’ onto the Anniesland branch line.
Services on the line between Anniesland and Glasgow Queen Street, via Ashfield, were diverted via Partick from Wednesday, June 13,
Working overnight following close of service on the busy Edinburgh-Glasgow line, engineers manually removed the defective rails and replaced them with the new points. The signalling was then reinstated to allow control from the signalling centre.
The unique design of the affected junction means that a new piece of track had to be custom designed, built and installed to fix the fault.
Stations impacted on by the disruption included Ashfield Possilpark & Parkhouse, Gilshochill, Summerston, Maryhill, & Kelvindale
Services on the West Highland Line had continued to operate into Glasgow Queen Street via an alternative route but with as additional 30 minutes on the journey time
Customer Refunds
Customers with a valid season ticket purchased before the beginning of the disruption (on 12 June) will be entitled to a partial refund to cover the affected period.
Customers will have 28 days from the end of the disruption to claim the refund. It may take up to seven days for a refund to be processed.
Customers will receive a pro-rata refund based on the amount of days affected for the Season ticket validity they hold. The refund will be in the form of vouchers which can be exchanged for cash at any ScotRail ticket office.
To claim, customers should contact the ScotRail customer relations team by email, customer.relations@scotrail.co.uk, or by writing to:
ScotRail Customer Relations, PO BOX 27129, GLASGOW, G2 9LH
- Customers with valid paper season tickets should include a photo of their ticket with their claim.
- Customers with expired season tickets should deface the ticket, so that it can no longer be used, and
include a picture of it, or post the original with their claim.
- Smartcard customers should include their 18 digit Smartcard number with their claim.
Contact information
Passengers / community members
Network Rail national helpline
03457 11 41 41
Latest travel advice
Please visit National Rail Enquiries
Journalists
Network Rail press office - Owen Campbell
NR Press Office 0141 555 4108 / 07515 617073
Owen.Campbell1@networkrail.co.uk
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