South London rail passengers advised of up to 45 minute waiting times at stations during August upgrade: Waterloo International Terminal  (Artist's impression)

Wednesday 26 Jul 2017

South London rail passengers advised of up to 45 minute waiting times at stations during August upgrade

Route:
Wessex

Network Rail and South West Trains are today advising passengers in south London to expect waiting times of up to 45 minutes at some stations during the busiest parts of the day, while Network Rail carries out the largest upgrade scheme at Waterloo for decades this August.

From 5-28 August, platforms 1-10 will close to allow Network Rail’s engineers to extend platforms 1-4 to accommodate longer, 10-car trains, and to modify platforms 5-8. During this period, significantly fewer trains will be running across the South West Railway.

As a result, stations across the network will be much busier than normal and passengers will need to wait longer for their trains. Across south London, Network Rail and South West Trains estimate the following waiting times at stations:

Station

Estimated waiting time*

Waterloo

30 minutes

Vauxhall

30 minutes

Clapham Junction

45 minutes

Wimbledon

30 minutes

Kingston

20 minutes

Motspur Park

20 minutes

New Malden

20 minutes

Raynes Park

20 minutes

Surbiton

20 minutes

Putney

20 minutes

Wandsworth Town

20 minutes

Passengers are also strongly advised to avoid interchanging at Vauxhall and Clapham Junction as queues will also be in place for passengers changing trains. Passengers should travel into London and take their onwards connections from there instead.

Becky Lumlock, route managing director at Network Rail, said: “This August we’re carrying out the single largest package of investment at Waterloo for decades as part of our £800 million Waterloo & South West Upgrade. This will ultimately lead to space for 45,000 extra passengers during the busiest times of day, equivalent to more than the capacity of the Oval and the O2 Arena combined.

“Doing major improvement work is always disruptive, so we’re providing these estimates on waiting times to make sure that passengers have everything they need to plan ahead. At the same time, we’re also continuing to advise passengers to travel earlier or later than normal to avoid the busiest times of day, or to consider working from home where possible.”

“I fully appreciate there’s never a good time to close any section of the railway, but we’ll be doing everything we can to make journeys as smooth as possible, and passengers will see extra staff at stations who will be on hand to provide information and advice.”

Adam Piddington, customer service director at South West Trains, added: “Asking passengers to queue outside stations is never a decision we take lightly but we do expect these works to cause some temporary inconvenience for our passengers and we want to be as honest as possible.

“We have carried out an extensive 12 month campaign to raise awareness of the works taking place and we ask passengers for their patience while these works are carried out which will provide extra capacity for the growing numbers of passengers who use this railway.”

Independent research carried out by Transport Focus, the independent transport watchdog, shows that 84% of passengers are already aware of the Waterloo upgrade, and around half are planning to work from home, use another office or take annual leave during the part-closure.

Passengers are advised to check how their journey will be impacted by visiting southwesttrains.co.uk/wswupgrade, and to avoid travelling at the busiest times of day or consider working from home.

ENDS

Contact information

Passengers / community members
Network Rail national helpline
03457 11 41 41

Latest travel advice
Please visit National Rail Enquiries

Journalists
Network Rail press office - Owen Johns
Media relations manager (Wessex route)
07710 959476
Owen.Johns@networkrail.co.uk

About Network Rail

We own, operate and develop Britain's railway infrastructure; that's 20,000 miles of track, 30,000 bridges, tunnels and viaducts and the thousands of signals, level crossings and stations. We run 20 of the UK's largest stations while all the others, over 2,500, are run by the country's train operating companies.

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