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Thursday 5 Mar 2026

‘Small talk’ saves lives on Scotland’s railway

Region & Route:

Scotland’s Railway: Scotland

New figures reveal 121 lives may have been saved on Scotland’s railway in the last year thanks to people who took a moment to start a simple conversation. 

The statistics, published today, mark the launch of Small Talk Saves Lives - an annual campaign delivered by Samaritans, Network Rail and British Transport Police. 

It encourages people to trust their instincts and speak to someone if they're worried they might be in distress. This could be at a station or in any other public place, as long as it feels safe to approach. A short and friendly question, such as “Hi, are you alright?”, can potentially interrupt suicidal thoughts and give someone the opportunity to talk. 

New research, commissioned by Samaritans, also reiterates how positive small talk can be. In a survey of more than 2,000 people, 59% said they would appreciate kind words from a stranger if they were visibly upset, and 68% said they’d be more likely to speak to someone if they knew it could make a difference. 

Dave Brown, head of rail at Samaritans, said: “We know that people are often worried about saying the wrong thing to someone who is visibly upset, but it’s always better to say something than nothing at all. A brief chat, about the weather, or asking someone where they can grab a coffee, can be all it takes to interrupt those negative thoughts. Your words are a life-saving kit.”  

As part of the campaign, outreach events will be led by Samaritans’ rail team and volunteers at railway stations and other key locations across Scotland throughout March to help kick-start conversations.  

Innis Keith, health, safety and environment director at Network Rail Scotland said: “In a complex environment, safety isn’t easy but it’s often the simplest behaviour, like looking out for each other that changes outcomes.   

“Every day we pass hundreds of people on platforms and trains, and a small act of kindness or a quick check‑in can be enough to help someone out of a very dark moment in their life. 

“We’re proud to be part of this campaign. Time and again, we see that simple compassion from ordinary people really does save lives.” 

Superintendent Sam Painter, British Transport Police lead for protecting vulnerable people, added: “The Small Talk Saves Lives campaign reinforces the message that anyone can play a role in supporting vulnerable people, even though something as simple as a little small talk. 

“We continue to work closely with Samaritans and Network Rail to ensure that those experiencing a mental health crisis receive timely and appropriate help. While a moment of small talk could help someone feel less alone, we also encourage anyone who sees a person they believe is in distress on the railway network to report it to us by texting 61016 or calling 999 in an emergency.” 

For more information and tips, visit samaritans.org/smalltalksaveslives or join the conversation on social media using #SmallTalkSavesLives