Media centre

Friday 30 Nov 2018

Project to improve accessibility at Nottingham railway station begins in December

Region & Route:

| Eastern

Network Rail will begin work to improve accessibility at Nottingham railway station on Monday 10 December.

The major project will see all of the lifts at the station replaced with newer and more modern ones. Once complete, customers at the station will benefit from more reliable lifts and better access through the station.

Whilst the work is taking place, all of the lifts will be temporarily replaced by new stairlifts providing access to each platform. There will be no lift access between the concourse and platforms and instead, extra workers will be on hand to help customers use the alternative stairlifts, which will be located on each platform.

Additional signs and directions will also be provided in the station, online and in neighbouring stations to inform customers and explain their alternative options.

The lift to Platform 7, which was severely damaged by the fire in the station earlier this year, is expected to be back in use from mid January. Remaining lifts will be back in operation by the end of April 2019.

Customers who will be travelling during this time and need assistance are urged to plan ahead and book assistance for their journey, especially those that are travelling over the Christmas period.

Rob McIntosh, Route Managing Director for Network Rail, said: “We are committed to improving accessibility at railway stations and we are looking forward to station users reaping the benefit once this upgrade is completed.

“There’s never an ideal time to carry out this type of upgrade and we do appreciate the impact that this will have and we have worked closely with East Midlands Trains to keep disruption to a minimum.

"Once this vital project is completed, station users will benefit from a more modern and reliable railway with improved accessibility which will make sure we can continue to meet the needs of the communities and economies which our railway serves.”

Dan Robson, Area Manager for Nottinghamshire, East Midlands Trains said: “The lifts need to be refurbished so that we can create a more reliable route to the platforms for those who need it, creating a more modern and reliable railway which meets the needs of all passengers at the station.

“We will be providing extra staff to support any passengers with luggage and pushchairs across the station and that the maintenance works do not provide too much inconvenience to our passengers.

“We’ve worked with Network Rail to carry out the work on the lifts in the quickest possible time, which does mean that all the lifts will be worked on at the same time, but everything will be back up and running by the Spring.

“We’d like to thank station users for their patience whilst this takes place.”

For any passengers that do require assistance, please contact the station where the staff will be pleased to provide advice and assistance if needed. We recommend booking assistance 12 hours in advance (you can book further advance if you wish).

For further information on booking passenger assistance, passengers should visit https://www.eastmidlandstrains.co.uk/travelling-with-us/accessibility-assistance/

ENDS