Peeing for free is no April Fool’s joke for millions of passengers: The last of the country’s biggest and busiest station toilets ‘free to pee’

Monday 1 Apr 2019

Peeing for free is no April Fool’s joke for millions of passengers

Region & Route:
National

It’s no joke – and certainly not an April Fool’s joke - as Network Rail today (1 April 2019)  made the last of the country’s biggest and busiest station toilets ‘free to pee’.

Millions of station users will be bursting with anticipation this morning as London Liverpool Street, Edinburgh Waverley and London King’s Cross stations today joins 16 other stations across the country – Britain’s biggest and busiest stations – in removing its charges for using the station’s public toilets.

Andrew Haines, chief executive, said: “Passengers have told us that toilets are an important issue for them and taking this step is just one, of a number of small measures we are taking, to put our passengers first by helping to make their journeys a bit more hassle-free.”

Anthony Smith, chief executive of the independent watchdog Transport Focus, said: “Scrapping toilet charges is a welcome step for passengers. Toilets are a priority for improvement at stations according to our research and will signal the end of fumbling around in your pocket for change to spend a penny.”

Passengers have gone potty for free toilets ever since Birmingham New Street station started the trend when its £750m transformational rebuild saw its new toilets open, without charges, from the get-go. The feedback from stations users proved to be extremely positive and surveys (NRPS – National Rail Passenger Survey) from Transport Focus consistently highlighted station toilets as an important issue for passengers.

Other ‘passenger first’ initiatives at our stations include:

  • the introduction of water fountains - now at 16 stations (final two by the summer)
  • more and new seating
  • clutter-free concourses
  • ‘one-station’ teams (train operator and Network Rail staff wearing one uniform)

Network Rail managed stations:

Station

Entries and exits per year*

Date toilets went free

Birmingham New St

43.7m

2015

Bristol Temple Meads

11.4m

Free

Clapham Junction

29.4m

April 2018

Edinburgh Waverley

23.3m

1 April 2019

Glasgow Central

32.9m

February 2019

Guildford

8m

April 2018

Leeds

31.1m

December 2018

Liverpool Lime St

16m

December 2018

London Bridge

48.5m

August 2016

London Cannon Street

23.4m

Free

London Charing Cross

28.3m

December 2016

London Euston

44.7m

March 2019

London King’s Cross

34m

1 April 2019

London Liverpool Street

67m

1 April 2019

London Paddington

36.6m

January 2019

London Victoria

75m

December 2016

London Waterloo

94.3m

March 2019

Manchester Piccadilly

27.7m

December 2018

Reading

17m

Free

  • Office of Rail and Road statistics 2018

Contact information

Passengers / community members
Network Rail national helpline
03457 11 41 41

Latest travel advice
Please visit National Rail Enquiries

Journalists
Network Rail press office -Grete Luxbacher
Senior media relations manager
Network Rail
020 3356 8700
07710 959721
grete.luxbacher@networkrail.co.uk

About Network Rail

We own, operate and develop Britain's railway infrastructure; that's 20,000 miles of track, 30,000 bridges, tunnels and viaducts and the thousands of signals, level crossings and stations. We run 20 of the UK's largest stations while all the others, over 2,500, are run by the country's train operating companies.

Every day, there are more than 4.8 million journeys made in the UK and over 600 freight trains run on the network. People depend on Britain's railway for their daily commute, to visit friends and loved ones and to get them home safe every day. Our role is to deliver a safe and reliable railway, so we carefully manage and deliver thousands of projects every year that form part of the multi-billion pound Railway Upgrade Plan, to grow and expand the nation's railway network to respond to the tremendous growth and demand the railway has experienced - a doubling of passenger journeys over the past 20 years.

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