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Friday 26 Sep 2025

Passengers urged to plan ahead during urgent lift repairs at Stoke-on-Trent station

Region & Route:

North West & Central

| North West & Central: West Coast Mainline South

Passengers travelling through Stoke-on-Trent are being advised to allow extra time for their journeys while essential repairs take place to both of the station's lifts from Monday 29 September for approximately two weeks.

During this time, step-free access between platforms will be temporarily unavailable. To support passengers during the work, a free accessible taxi shuttle service will be in operation for those who require step-free access. Additional station staff will also be on hand to assist customers who are able to use the stairs.

Repairs are needed in the service areas of both lift shafts to ensure that rail engineers can continue to safely access and maintain motor equipment. The work, which involves refurbishing interior wall panels, will help to provide greater lift reliability for passengers at Stoke-on-Trent.

Martin Ball, route infrastructure director for Network Rail’s West Coast South route, said: “We’re sorry for the inconvenience these essential repairs will cause to passengers at Stoke-on-Trent station and will work as quickly as we can to restore step-free access between the platforms.

“While the lifts are closed, our advice is to allow extra time for your journeys and where possible, contact your train operator’s passenger assistance team before travelling.”

Laura Warwick, Avanti West Coast station manager at Stoke-on-Trent, said: “We’re working with Network Rail and industry partners to assist those making journeys while these essential repairs to the lifts at Stoke-on-Trent station take place, and would like to thank customers in advance for their patience and understanding.

"As always, our teams will be on hand to help customers travelling to and from Stoke but we strongly recommend customers plan ahead, check before they travel and leave extra time for their journey.”

Access arrangements during the lift repair work:

• Passengers who are travelling south from Platform 1 should use the main entrance on Station Road.
• Passengers who are travelling north from Platforms 2 or 3 are advised to use Car Park 3 (found to the rear of the station, just off the A5006) for easier access.

Those requiring assistance are encouraged to speak to a member of station staff or contact their train operator’s Passenger Assist team in advance of travelling:

• Avanti West Coast – 08000 158 123
• CrossCountry – 0800 030 9224
• East Midlands Railway – 08000 11 33 23
• London Northwestern Railway – 0800 024 8997
• Northern – 0800 138 5560

Passengers are reminded to check before they travel and plan their journeys in advance at www.nationalrail.co.uk.