Passengers thanked as lift upgrade completed at The Hawthorns: Hawthorns lift after renewal March 2021

Friday 26 Mar 2021

Passengers thanked as lift upgrade completed at The Hawthorns

Region & Route:
North West & Central
| North West & Central: Central

Passengers are being thanked for their patience after lifts at The Hawthorns station reopened following a major overhaul.

Over the last three months both lifts to platforms have been taken out, mechanisms modernised, and new lighting installed.

A total of £450,000 has been invested in the comprehensive lift upgrade.

It’s part of Network Rail and the wider rail industry’s priority to make stations more accessible for everyone.

The improved lifts will benefit passengers when they return once coronavirus travel restrictions can be eased.

Before the Covid-19 pandemic, over half a million passengers used the busy West Midlands Railway-operated station in Smethwick each year.

Tom Wadsworth, senior asset engineer at Network Rail, said: “I understand the work on the lifts has been disruptive for passengers over the last few months and I’d like to thank people for bearing with us. I hope the improvements speak for themselves and the more modern, brighter lifts make a real difference to people’s journeys with better more reliable step-free access to platforms.”

Brenda Lawrence, head of stations for West Midlands Railway, said: “Making sure the railway is accessible for all is our top priority and I am delighted our customers at The Hawthorns can now benefit from smarter, upgraded lifts.

“With fewer people currently using the railway this was a good time to make these improvements but I would like to thank our customers who have been making essential journeys during the work for their patience and understanding.”

The lift upgrade programme started in December and from today (26 March) the lifts are now fully reopen for passengers.

The investment forms part of Network Rail’s Central route enhancements programme.

For more information on our commitment to make stations more accessible visit

Contact information

Passengers / community members
Network Rail national helpline
03457 11 41 41

Latest travel advice
Please visit National Rail Enquiries

Network Rail press office - North West & Central Region
0330 854 0100

About Network Rail

We own, operate and develop Britain's railway infrastructure; that's 20,000 miles of track, 30,000 bridges, tunnels and viaducts and the thousands of signals, level crossings and stations. We run 20 of the UK's largest stations while all the others, over 2,500, are run by the country's train operating companies.

Usually, there are almost five million journeys made in the UK and over 600 freight trains run on the network. People depend on Britain's railway for their daily commute, to visit friends and loved ones and to get them home safe every day. Our role is to deliver a safe and reliable railway, so we carefully manage and deliver thousands of projects every year that form part of the multi-billion pound Railway Upgrade Plan, to grow and expand the nation's railway network to respond to the tremendous growth and demand the railway has experienced - a doubling of passenger journeys over the past 20 years.

Follow us on Twitter: @networkrail
Visit our online newsroom: