Passengers get more say in the running of the railway: Waterloo-104

Monday 18 Sep 2017

Passengers get more say in the running of the railway


Passenger representatives, Transport Focus, now sit on supervisory Boards overseeing the running of both track and train across large swathes of the country.


The Western route out of London Paddington, the East Coast main line out of London King's Cross and Wales are parts of the railway where Network Rail and the train operators have now formed joint Boards and additionally introduced an independently chaired supervisory Board, with passenger representation, holding the rail industry to account and ensuring the different elements work together to drive improvements.

By spring 2018, all of Network Rail's nine devolved routes will be operating the railway in their regions in this way or with equivalent structures in place.

Publishing Network Rail's latest update on its transformation and change programme, Mark Carne, chief executive said: "The transformation of Network Rail into a responsive, customer focussed group of companies is gathering pace. Working as one railway, we and the train operators are working ever closer together to deliver real tangible improvements and benefits for passengers across the country.

"There is still much to do and change to implement, but change is happening and the railway improving as a result.

"But it’s not just our company that’s transforming. Over the next 18 months passengers will see a transformation as thousands of improvement projects across the country are finished and thousands of new services and new fleets of trains are introduced increasing rail capacity into many of our major cities by 20-30%."

Network Rail's September 'Transformation Update' features a timeline for the company's continued devolution and transformation charting our progress since 2015 and looking ahead to 2024.

Contact information

Passengers / community members
Network Rail national helpline
03457 11 41 41

Latest travel advice
Please visit National Rail Enquiries

Network Rail press office -Grete Luxbacher
Media relations manager
020 3356 8700

About Network Rail

We own, operate and develop Britain's railway infrastructure; that's 20,000 miles of track, 30,000 bridges, tunnels and viaducts and the thousands of signals, level crossings and stations. We run 20 of the UK's largest stations while all the others, over 2,500, are run by the country's train operating companies.

Every day, there are more than 4.7 million journeys made in the UK and over 600 freight trains run on the network. People depend on Britain's railway for their daily commute, to visit friends and loved ones and to get them home safe every day. Our role is to deliver a safe and reliable railway, so we carefully manage and deliver thousands of projects every year that form part of the multi-billion pound Railway Upgrade Plan, to grow and expand the nation's railway network to respond to the tremendous growth and demand the railway has experienced - a doubling of passenger journeys over the past 20 years.

We are building a better railway for a better Britain.

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