Passengers get more say in the running of the railway: Waterloo-104

Monday 18 Sep 2017

Passengers get more say in the running of the railway


Passenger representatives, Transport Focus, now sit on supervisory Boards overseeing the running of both track and train across large swathes of the country.


The Western route out of London Paddington, the East Coast main line out of London King's Cross and Wales are parts of the railway where Network Rail and the train operators have now formed joint Boards and additionally introduced an independently chaired supervisory Board, with passenger representation, holding the rail industry to account and ensuring the different elements work together to drive improvements.

By spring 2018, all of Network Rail's nine devolved routes will be operating the railway in their regions in this way or with equivalent structures in place.

Publishing Network Rail's latest update on its transformation and change programme, Mark Carne, chief executive said: "The transformation of Network Rail into a responsive, customer focussed group of companies is gathering pace. Working as one railway, we and the train operators are working ever closer together to deliver real tangible improvements and benefits for passengers across the country.

"There is still much to do and change to implement, but change is happening and the railway improving as a result.

"But it’s not just our company that’s transforming. Over the next 18 months passengers will see a transformation as thousands of improvement projects across the country are finished and thousands of new services and new fleets of trains are introduced increasing rail capacity into many of our major cities by 20-30%."

Network Rail's September 'Transformation Update' features a timeline for the company's continued devolution and transformation charting our progress since 2015 and looking ahead to 2024.

Contact information

Passengers / community members
Network Rail national helpline
03457 11 41 41

Latest travel advice
Please visit National Rail Enquiries

Network Rail press office -Grete Luxbacher
Media relations manager
020 3356 8700

About Network Rail

Network Rail owns, manages and develops Britain's railway - the 20,000 miles of track, 40,000 bridges and viaducts and the thousands of signals, level crossings and stations (the largest of which we also run). In partnership with train operators we help people take more than 1.65bn journeys by rail every year and move hundreds of millions of tonnes of freight, saving almost 8m lorry journeys. We employ 38,000 people across Britain and work round-the-clock, each and every day, to provide a safe, reliable railway.

About the Railway Upgrade Plan

The Railway Upgrade Plan is Network Rail's investment plan for Britain's railways. It makes up two-thirds of Network Rail's £40bn spending priorities for the five years to 2019 and represents the biggest sustained programme of rail modernisation since the Victoria era. It is designed to provide more capacity, relieve crowding and respond to the tremendous growth Britain's railways continue to experience; passenger numbers have doubled in the past 20 years and are set to double again over the next 25 years - so we need to continue to invest in building a bigger, better railway. For passengers, that means:

  • longer, faster more frequent trains;
  • better, more reliable infrastructure; and
  • better facilities for passengers, especially at stations.

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