Passengers asked to plan ahead as rail companies work hard to support Christmas journeys: King's Cross station concourse- Stock image 2018

Thursday 3 Dec 2020

Passengers asked to plan ahead as rail companies work hard to support Christmas journeys

Region & Route:
  • As the rail industry works together to help people travel with confidence this Christmas, passengers are asked to plan in advance and book their outward and return journeys 
  • 95% of the network is running as usual over the Christmas and New Year period, with essential engineering work taking place at key locations 
  • Upgrade work will improve train reliability for passengers on several routes and boost connectivity between England and Scotland on the East Coast Main Line 

Rail companies are working together to deliver their plan for the government’s Christmas travel window, between 23 and 27 December. This includes maximising space by running more and longer services where possible, providing improved travel information and travel alerts, and extra staff on hand at busy locations to help people with their journeys. 

With all long-distance train companies now selling tickets for the Christmas travel window, passengers are being asked to plan ahead, avoid busier times and make reservations for both their outward and return journeys, where these are offered. Elsewhere, the impact of the pandemic means services on some routes are currently being finalised and people are being asked to check their train operator’s website for the latest information.  

Although the vast majority of the network will be open for business in the run up to Christmas, planning ahead is particularly important for those travelling on Boxing Day when there will be a limited service. London King’s Cross station will be closed between Christmas Day and 30 December and passengers are being told not to travel to and from the station.  

The government has also waived change of journey admin fees for advance tickets purchased before new Covid-19 tiers were announced on 26 November, enabling fee free changes and ensuring passengers are not left out of pocket for complying with the new restrictions.

As part of the industry’s safer travel pledge, rail companies are taking steps so that passengers using the network can travel with confidence, including cleaning more frequently and using powerful, long lasting, anti-viral products. Passengers should also wash their hands regularly and wear a face covering, unless exempt.  

Over £2.8bn has already been invested to improve the rail network during the pandemic when passenger numbers were lower, to minimise disruption while still keeping communities connected.  Whilst many Christmas works have been postponed, some are necessary and will need to go ahead. However all efforts have been made to organise replacement transport in the form of buses and coaches so people can still reach their final destination safely. 

Andrew Haines, Network Rail chief executive, said:  

“Our frontline workers have continued to work tirelessly throughout the pandemic to maintain and upgrade the railway for those who need it and this festive period will be no different, with thousands of workers out delivering significant improvements across our infrastructure. 

“It is vital that we drive improved rail performance through targeted investment work so that the railway can continue to play its part in Britain building back better from the Covid-19 pandemic.” 

Robert Nisbet, Director of Nations and Regions for the Rail Delivery Group said:  

“Christmas will be unusual for many and rail companies are doing all they can to bring people together during the government’s travel window, but this year more than ever we’re asking people not to turn up at a station and hope for the best. If people follow the advice to plan ahead and book outward and return reservations for longer journeys, alongside the extra cleaning, better information and additional carriages that are part of our safer travel pledge, everyone should be able to travel with confidence.” 

While the vast majority of the rail network will be unaffected by engineering works over the Christmas and New Year period, some upgrade projects are taking place, including: 

  • Significant works on the East Coast Main Line as part of the East Coast Upgrade, which will improve reliability for passengers and boost connectivity between London, the North of England and Scotland. The work is now scheduled to start later than originally planned to ensure extra Christmas Eve services can run out of King’s Cross
  • Upgrades on the West Coast Main Line that will now be completed earlier than planned – on 27 December – to enable a full Sunday service to operate from 10am rather than midday, making it easier for passengers to travel home from their Christmas bubbles. 
  • Remodelling and roof repair work at Bristol Temple Meads which will see amended timetables in operation from London Paddington, with some trains at peak times not running at all between 28 December and 1 January. From 28 December until 11 January, timetables will be amended because platforms 3-6 at Bristol Temple Meads will be out of use. 
  • Switches and crosses renewals at London Waterloo that will provide a more reliable railway for passengers in future. Platforms 12-20 at Waterloo will be closed between 27 December and 3 January, with a reduced timetable in place between Waterloo and Clapham Junction. There will also be a reduced service between Woking, Basingstoke, Guildford, Portsmouth, Southampton, Weymouth and Salisbury over the festive period. 
  • Maintenance and track renewal works at Charing Cross/Cannon Street to London Bridge and New Cross to improve passenger safety and the journey experience. Southeastern services will operate from London Bridge, and there will be a bus replacement service between Lewisham and Hayes from 27-29 December. Between 1-3 January buses will replace trains between Lewisham and Hayes and between Lewisham and Charlton via New Cross. 
  • Vital maintenance to the Great Eastern Main Line around Colchester will improve the reliability of services in the region. Engineering work will be taking place between 25 December and 3 January with rail replacement bus services running on several routes. 

Passengers can find out how their Christmas journeys will be affected with their train operator, via National Rail Enquiries, or by following #ChristmasRailWorks on Twitter. 

Contact information

Passengers / community members
Network Rail national helpline
03457 11 41 41

Latest travel advice
Please visit National Rail Enquiries

Network Rail press office - James Crook
Media Relations Manager
Network Rail
07732 644202

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