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Friday 3 Dec 2021

Passenger Survey launched ahead of rail upgrade works

Region & Route:

Scotland’s Railway: Scotland

A campaign to help passengers plan their journeys during an eight-week rail closure launched this week.

Major improvement works on the track, tunnels and overhead line equipment between Rutherglen and the Exhibition Centre will take place from 13 March until 8 May 2022, with the line closing and no services running during that time.

Many services which would normally operate via Glasgow Central Low Level will be diverted into Glasgow Central High Level or Glasgow Queen Street Low Level.

Revised services will operate on all routes during the closure, and journey times may be extended on some services to allow for trains taking a diverted route.

Ahead of work beginning a dedicated webpage complete with a passenger survey, went live on Tuesday 30 November at https://scotrail.eu.qualtrics.com/jfe/form/SV_8A2PrgXkOnVVGcu.

Michael McArthur, Project Manager at Network Rail, said: “The investment we’re making in upgrading the Argyle line is part of our commitment to running a safe, punctual and modern railway.

“When complete, our improvement works on the route will mean services are less likely to experience disruption and delays, making rail travel even more reliable for passengers.

“We’d like to thank all passengers for their patience and understanding while we carry out this vital work.”

David Simpson, ScotRail Operations Director, said: “The passenger survey is the best way we can find out from customers how they are likely to use the rail network in the future and we encourage as many people as possible to complete it on our website.

“This essential work is part of our ongoing commitment to making journeys more reliable and comfortable for our customers and we appreciate their patience while the improvements are completed.”

If you have any questions about this work, you can contact Network Rail’s 24-hour national helpline on 03457 11 41 41.  For the latest information and progress updates follow on Twitter @NetworkRailScot.