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Wednesday 18 Oct 2023

Network Rail response to ORR improvement notice - Euston Station

Region & Route:

National

Simon Bennett, Network Rail’s West Coast South route head of stations & passenger experience, said: " “Managing a popular and busy station like Euston is a daily challenge, a challenge that our dedicated cross-industry team rise to each day, always putting passengers’ well-being and safety at the forefront of their minds.

“Our team, along with the ORR, want to do more, which is why we have cleared the concourse of shops to make more room for our passengers. We’ve fitted new state of the art information boards, both inside and outside the station. We’re also now trialling earlier boarding of services with our train operating colleagues to help reduce crowding at peak times.

"The ORR has asked us to look at some other specific areas and our team, along with our train operating colleagues, are already on the case making further improvements."