Thursday 28 Oct 2010
NETWORK RAIL RESPONDS TO ORR FINE REGARDING ITPS
- Region & Route:
- National
Network Rail today responded to the news that the ORR is to fine the company £3m for licence breaches concerning the introduction of a new IT system called ITPS (Integrated Train Planning System), breaches the company had already acknowledged.
Robin Gisby, director, operations and customer services, said: “We recognise that the introduction of ITPS did not go as smoothly as we hoped and that this caused problems for our customers. We have apologised to our customers, which we repeat today, and accept the ORR’s findings.
“We moved quickly to fix the teething problems and as of today ITPS is working well. The new system represents a vital step forward for the industry as it represents a more advanced train planning system that will deliver many benefits and efficiencies in the future and replaces multiple, decades old, BR systems.
“We have learnt some important lessons including the need to work more closely with the train operators and the wider industry to deliver for the customer and for passengers and freight users in all that we do as a business.”
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