Thursday 12 Feb 2015
Network Rail responds to ORR Christmas passenger disruption report
- Region & Route:
- National
Network Rail today welcomed the Office of Rail Regulation’s (ORR) report that echoes the company’s own findings from its investigation published on 12th January.
Mark Carne, chief executive, said: "Putting passengers at the heart of our planning is absolutely the right thing to do and we recognise that we let people down during the disruption experienced on the 27th and 28th of December.
"Over Christmas, we undertook the biggest programme of engineering and investment work ever, upgrading train lines across the country. The overwhelming majority of this work went to plan but in the case of King’s Cross and Paddington we accept we got things wrong.
“Our own report has caused us to look again at the work we have planned this year and the contingency plans we have in place and the ORR’s report underlines the necessity of this work.”
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We own, operate and develop Britain's railway infrastructure; that's 20,000 miles of track, 30,000 bridges, tunnels and viaducts and the thousands of signals, level crossings and stations. We run 20 of the UK's largest stations while all the others, over 2,500, are run by the country's train operating companies.
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