Tuesday 25 Mar 2008
NETWORK RAIL RESPONDS TO NATIONAL EXPRESS ACCUSATIONS
- Region & Route:
- National
Network Rail has refuted the claim by National Express that it had been ‘misleading’ as to the cause of today’s problems at Shenfield.
Patrick Hallgate, Route Director, said: “Passengers don’t care about the cause of a train delay, only that their train is delayed. We informed National Express of the problem early this morning as soon as possible. At the end of the day, whatever the reason our infrastructure was the problem, we have acknowledged that and sincerely apologise to everyone who has been caught up in the disruption.”
Network Rail clarified that a fault with the signalling system, affecting several sets of points (points number 2247 and 2250), that didn’t form part of the Easter work, was first picked-up in the early hours of this morning as the signalling system was being ‘rebooted’. A temporary ‘fix’ was put in place this morning that allowed services to resume at 08.40 this morning.
Engineers will then come in overnight to carry out a permanent repair
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