Network Rail puts passengers first with installation of new modern seating at London stations: Satisfied rail passenger sitting on new seating at Victoria station

Thursday 21 Mar 2019

Network Rail puts passengers first with installation of new modern seating at London stations

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Comfortable, sustainable and stylish new seating is being rolled out at London Victoria and London Bridge stations in the latest initiative from the Network Rail South East route.


The Autumn 2018 National Rail Passenger Survey showed just 23 per cent passenger satisfaction with seating at Victoria and 36 per cent at London Bridge. The South East route team decided to upgrade the seating in response to that passenger feedback and the total seat capacity at Victoria and London Bridge is now being increased from 150 at each station to 400 at each station.

John Halsall, managing director for Network Rail south east, said: "Thank you to everyone involved, it's a really significant development for us and shows we are listening to passengers and putting them first.

"We need to look after our passengers from the moment they choose to travel by train and this project shows we care and that we want them to have a comfortable journey as soon as they arrive at our stations."

Anthony Smith, Chief Executive of Transport Focus, comments: “Passengers tell us that one of their main priorities at stations generally and at London Victoria is for better and more seating. These new, good looking seats provide just that.”

Angie Doll, Passenger Services Director for Southern and Gatwick Express, said: “We were delighted to work with Network Rail at London Victoria and London Bridge to plan and deliver the seating project.

"Our passengers will now have upgraded additional seating available should they arrive with time to spare before making their journey, or simply want to take a break before travelling. We look forward to working on further initiatives across London terminals to make our customers’ journey easier.” 

The seats, similar to those installed at Stansted Airport, were made by Green Furniture Concepts, based in Malmo, Sweden. The team chose a multi-coloured wooden configuration with tables built in for laptops and coffee cups.  

Installation has started at Victoria and will continue at London Bridge.

Mindful of responsible procurement and environmental impact, the metal seating has been ‘recycled’ onto the platform areas at London Bridge and Victoria and other local stations. 

Darren Williams, station manager, London Victoria said: "The new seating follows in the footsteps of other passenger experience initiatives which we have recently launched such as the refurbishment of the toilets and the Team Victoria initiative.

"It's tangible proof that we are working to do things differently for passengers now.”

David Wornham, Passenger Services Director, Southeastern, said: “We’re always trying to do more for our passengers, as part of the Team Victoria approach, and this stylish and functional new seating will be greatly appreciated by everyone who uses the station, whether they are waiting for a train or just passing through.”

Notes to Editors

Green Furniture’s seating is a responsible and sustainable choice. The seats are created from renewable and recyclable materials that fulfill and exceed the tough requirements of the ‘Nordic Ecolabel’. All wood is from Forest Stewardship Council (FSC) certified sources, and is treated with plant-based hard wax oil, a product with 0% volatile organic compounds (VOC). We aim for the new seating to last for at least 25 more years.

Contact information

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Karen Gibbons

About Network Rail

We own, operate and develop Britain's railway infrastructure; that's 20,000 miles of track, 30,000 bridges, tunnels and viaducts and the thousands of signals, level crossings and stations. We run 20 of the UK's largest stations while all the others, over 2,500, are run by the country's train operating companies.

Usually, there are almost five million journeys made in the UK and over 600 freight trains run on the network. People depend on Britain's railway for their daily commute, to visit friends and loved ones and to get them home safe every day. Our role is to deliver a safe and reliable railway, so we carefully manage and deliver thousands of projects every year that form part of the multi-billion pound Railway Upgrade Plan, to grow and expand the nation's railway network to respond to the tremendous growth and demand the railway has experienced - a doubling of passenger journeys over the past 20 years.

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