Media centre

Tuesday 14 Dec 2021

Multi-million-pound platform access improvements for Euston passengers

Region & Route:

North West & Central: West Coast Mainline South

| North West & Central

Work has completed to relocate shops from ramps leading to platforms 8-11 allowing more space for rail travellers to move from the concourse to trains.

The addition of shops to the ramp in the 1980s and increasing passenger numbers since had led to bottlenecks and crowds forming when trains were announced.

Gareth Parry, station manager at London Euston said: “We really care about our passengers and we’ve listened to what they have to say using the feedback we’ve received through Twitter and our national helpline.”

“Passengers now have much better access to platforms 8 – 11 which will reduce what passengers had coined the ‘Euston Stampede’.”

“It feels great that as more and more passengers return to the station we can welcome them back to better facilities that make their journeys easier.”

The ramp revamp comes as passenger numbers continue to climb at the station with weekends seeing up to 80% of pre-pandemic levels.

Lawrence Bowman, customer experience director for London Northwestern Railway, said: “These welcome improvements at London Euston are happening at just the right time as we enter the busy Christmas period.”

“By clearing this busy ramp we are creating more space to improve access for passengers and create a smoother, more comfortable travelling experience.”

With more people returning to rail, passengers are reminded to follow government guidance and wear a face covering in train stations and on train services. Those who fail to do so face a fine of £200.

For more information visit: https://www.gov.uk/coronavirus.

Meanwhile, enhanced cleaning procedures will remain in place at London Euston to stop the spread of Covid-19. To find out more  visit: https://www.networkrail.co.uk/coronavirus/.