Wednesday 5 Jan 2022
Manchester Piccadilly lift improvements start later this month
Passengers are being advised about work later this month to replace the lift giving access to platforms 13 and 14 at Manchester Piccadilly station.
The lift renewal will make step-free access more reliable to station platforms.
Work will start on Monday 31 January 2022 and take place until Monday 16 May 2022.
Between these dates, the lift will be out of use, however step free access to platforms 13 and 14 will be available by using a new stairlift fitted to the staircase on platform 14.
Throughout the work staff will be on hand at the station to assist all passengers who need help getting to and from platforms 13 and 14.
Passengers who need step-free access or assistance with luggage are recommended to allow extra time for their journeys and where possible, book assisted travel in advance with their train operator.
Alternatively, tickets will be valid for passengers to travel via the nearest step-free stations while the essential lift upgrade is taking place.
For more information on the lift upgrade you can visit: www.networkrail.co.uk/ManPicLift.
Scott Green, Network Rail head of stations and passenger experience in the North West, said: “This investment into the lift at Manchester Piccadilly station will greatly improve reliability for passengers.
“We understand the upgrade will be disruptive for people and we are working closely with our train operator colleagues to make everyone’s journey as easy as it can be during the work.
“I’d urge anyone planning to travel via platforms 13 or 14 during the 15-week project to allow extra time for their journey and to plan ahead.”
Stephen Brookes, rail policy adviser for Disability Rights UK, said: “Disabled people have worked closely with Network Rail in advising on and seeking to minimise the impact of the closure of the lift facility at platforms 13/14 at Manchester Piccadilly station.
“We do recommend that disabled people share the news and information where possible. It is important that we all take extra time to arrive early at the station so that we can use the fully staffed replacement stairlift facility provided in a timely way.”
Chris Jackson, regional director at Northern, said: “Our customers are at the heart of all we do and it’s fantastic to see improvements taking place at one of the key stations that helps to connect people across the north of England.
“While the work is carried out Northern, along with our partners at Network Rail and other train operators, will do everything we can to assist our customers to ensure that their journey is as smooth as possible.
“We really appreciate our customers’ patience and understanding during the work and encourage them to plan ahead, check before they travel and leave a little extra time for journeys while the lifts are being upgraded.”
Kathryn O’Brien, customer experience director at TransPennine Express, said: “It’s great to see that this investment is being made into improving the quality and reliability of the lifts to platform 13 & 14 at Manchester Piccadilly. While this improvement work is ongoing, we’d advise our customers to plan ahead, especially if they are travelling with any luggage or prams. Customers that require travel assistance can book this through our website.”
Neil Grabham, customer services director at East Midlands Railway, said: “We are working with Network Rail to minimise disruption whilst the lift renewal work is taking place.
“We would recommend that all passengers leave extra time to make journeys and to check our website for updates from January to May 2022.
"We’d like to thank station users for their patience whilst the work takes place".
Platforms 13 and 14 allow up to 14 trains per hour to briefly stop and then run straight through to Manchester Airport, Liverpool, North Wales, Wigan, Southport, Bolton, Blackpool, the Lakes, the North East and Scotland.
This video explains how Network Rail carries out lift renewals and why the work is done in the way that it is.
Passengers are being advised to allow extra time for their journeys and to plan in advance on the National Rail Enquiries journey planner at www.nationalrail.co.uk.
Passengers / community members
Network Rail national helpline
03457 11 41 41
Latest travel advice
Please visit National Rail Enquiries
Network Rail press office - North West & Central Region
About Network Rail
We own, operate and develop Britain's railway infrastructure; that's 20,000 miles of track, 30,000 bridges, tunnels and viaducts and the thousands of signals, level crossings and stations. We run 20 of the UK's largest stations while all the others, over 2,500, are run by the country's train operating companies.
Usually, there are almost five million journeys made in the UK and over 600 freight trains run on the network. People depend on Britain's railway for their daily commute, to visit friends and loved ones and to get them home safe every day. Our role is to deliver a safe and reliable railway, so we carefully manage and deliver thousands of projects every year that form part of the multi-billion pound Railway Upgrade Plan, to grow and expand the nation's railway network to respond to the tremendous growth and demand the railway has experienced - a doubling of passenger journeys over the past 20 years.