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Friday 28 Jul 2017

LNE & EM hits new record for performance

Region & Route:

| Eastern

London North Eastern and East Midlands Route announces its best period on record for delay minutes

In period 4, LNE & EM Route clocked up 79,000 minutes of delay; the lowest total for a period for over eight years. It marks an improvement on the previous best period (June 2015) by over 10,000 minutes. This completes a successful first quarter of the year, as three of the best 10 periods for delay minutes since the start of Control Period 4 have all been in the first few months of 2017-18.

Paul Rutter, chief operating officer said: “The start of this year has been superb in terms of performance and it reflects the hard work we are doing as an organisation to improve the way we deliver for our customers.

“Since the restructure of the Route in April and the attention we’re paying to improving maintenance and operations, we have formed a number of alliances with our train operating companies and are continually looking for new ways to work closer together to keep passengers moving.

“Thank you to everyone who has focused their attention on preventing delays on our network. We must now make sure we continue this trend throughout the rest of this year, as well as concentrating on mimicking our success to reduce delay per incident – so when problems do occur, we have trains back up and running as quickly as possible.”

The Route’s positive performance also has an impact on the Route’s train operators. David Horne, managing director for Virgin Trains East Coast, said: “I’d like to pass on my congratulations and thanks to everyone in LNE & EM Route who has been working hard to reducing delays to our train services.

“Together, we’ve been able to provide a more reliable and enjoyable journey for our passengers and it’s a great reflection of how devolution is enabling the LNE & EM team to improve the travelling public’s experience of the rail industry.”