Leeds station assistant appears in new Channel 5 documentary series: Customer service assistant Jason Slassor

Wednesday 8 Mar 2017

Leeds station assistant appears in new Channel 5 documentary series

Route:
London North Eastern & East Midlands

Jason Slassor, a customer service assistant for Network Rail at Leeds station, features in a new documentary series which goes behind the scenes of the rail industry.

The four-part series follows railway workers on the East Coast Main Line as they deal with major incidents which are causing disruption on the railway, carry out engineering works and help passengers at various stations.

In last Monday's episode, Jason, who lives in Guiseley and has worked for Network Rail for 14 years, is seen helping a rail passenger who was stumbling on the platform after having one too many.

He said: “Every day is different, but helping passengers whether they’ve had too much to drink, feel unwell or need directions happens every day.

“I get a real buzz from helping people and it’s really rewarding. I’ve had people come back and thank me after I’ve given them first aid or looked after them.

“Our priority is to keep passengers safe as they pass through the station and we work with everyone on the railway to do that.

“I hope people watch the documentary and get a better understanding of what Network Rail do and the challenges that the team at the station faces.

“I’m excited to show my friends and family what I get up to every day!”

The first episode of Inside King’s Cross: The Railway aired on Monday, 6 March on Channel 5 at 21:00

If you missed it, you can catch-up online.

Contact information

Passengers / community members
Network Rail national helpline
03457 11 41 41

Latest travel advice
Please visit National Rail Enquiries

Journalists
Network Rail press office - Amy Brenndorfer
Communications Executive
01904383180
07730359569
Amy.Brenndorfer@networkrail.co.uk

About Network Rail

We own, operate and develop Britain's railway infrastructure; that's 20,000 miles of track, 30,000 bridges, tunnels and viaducts and the thousands of signals, level crossings and stations. We run 20 of the UK's largest stations while all the others, over 2,500, are run by the country's train operating companies.

Every day, there are more than 4.7 million journeys made in the UK and over 600 freight trains run on the network. People depend on Britain's railway for their daily commute, to visit friends and loved ones and to get them home safe every day. Our role is to deliver a safe and reliable railway, so we carefully manage and deliver thousands of projects every year that form part of the multi-billion pound Railway Upgrade Plan, to grow and expand the nation's railway network to respond to the tremendous growth and demand the railway has experienced - a doubling of passenger journeys over the past 20 years.

We are building a better railway for a better Britain.

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