Leeds station assistant appears in new Channel 5 documentary series: Customer service assistant Jason Slassor

Wednesday 8 Mar 2017

Leeds station assistant appears in new Channel 5 documentary series

London North Eastern & East Midlands

Jason Slassor, a customer service assistant for Network Rail at Leeds station, features in a new documentary series which goes behind the scenes of the rail industry.

The four-part series follows railway workers on the East Coast Main Line as they deal with major incidents which are causing disruption on the railway, carry out engineering works and help passengers at various stations.

In last Monday's episode, Jason, who lives in Guiseley and has worked for Network Rail for 14 years, is seen helping a rail passenger who was stumbling on the platform after having one too many.

He said: “Every day is different, but helping passengers whether they’ve had too much to drink, feel unwell or need directions happens every day.

“I get a real buzz from helping people and it’s really rewarding. I’ve had people come back and thank me after I’ve given them first aid or looked after them.

“Our priority is to keep passengers safe as they pass through the station and we work with everyone on the railway to do that.

“I hope people watch the documentary and get a better understanding of what Network Rail do and the challenges that the team at the station faces.

“I’m excited to show my friends and family what I get up to every day!”

The first episode of Inside King’s Cross: The Railway aired on Monday, 6 March on Channel 5 at 21:00

If you missed it, you can catch-up online.

Contact information

Passengers / community members
Network Rail national helpline
03457 11 41 41

Latest travel advice
Please visit National Rail Enquiries

Network Rail press office - Amy Brenndorfer
Communications Executive

About Network Rail

Network Rail owns, manages and develops Britain's railway - the 20,000 miles of track, 40,000 bridges and viaducts and the thousands of signals, level crossings and stations (the largest of which we also run). In partnership with train operators we help people take more than 1.65bn journeys by rail every year and move hundreds of millions of tonnes of freight, saving almost 8m lorry journeys. We employ 38,000 people across Britain and work round-the-clock, each and every day, to provide a safe, reliable railway.

About the Railway Upgrade Plan

The Railway Upgrade Plan is Network Rail's investment plan for Britain's railways. It makes up two-thirds of Network Rail's £40bn spending priorities for the five years to 2019 and represents the biggest sustained programme of rail modernisation since the Victoria era. It is designed to provide more capacity, relieve crowding and respond to the tremendous growth Britain's railways continue to experience; passenger numbers have doubled in the past 20 years and are set to double again over the next 25 years - so we need to continue to invest in building a bigger, better railway. For passengers, that means:

  • longer, faster more frequent trains;
  • better, more reliable infrastructure; and
  • better facilities for passengers, especially at stations.

Follow us on Twitter: @networkrail
Visit our online newsroom: www.networkrailmediacentre.co.uk