Kent rail passengers to benefit from £10m project to improve passenger information systems: Kent CIS 1

Tuesday 30 Jul 2019

Kent rail passengers to benefit from £10m project to improve passenger information systems

Region & Route:
South East
  • Passengers across Kent, East Sussex and south east London are benefitting from better journey information following a two-year collaborative effort between Network Rail and train operator Southeastern.

The upgraded passenger information systems were designed by a team of rail industry experts and developed through trials with passenger groups.

The new screens are providing Southeastern passengers with more information in an easier-to-read format. New public address (PA) systems, with higher-quality speakers, amplifiers and microphones have been installed. The technology which supplies the on—screen information and controls the automated announcements have also been upgraded with new software systems.

John Halsall, Southern region managing director, said:

“Feedback from passengers tells us that the difference between a good or bad journey experience can be the quality and usefulness of the service information they receive on platforms and at stations.”

“This investment responds to passenger feedback and is already improving journeys for passengers at hundreds of stations”.

  • On Southeastern stations, 397 new screens will benefit passengers at 113 stations.
  • 88 station PA systems have been replaced; a total of 3,802 speakers.

Kent CIS 2

With Network Rail busy renewing the hardware of the systems, Southeastern has also specified a number of software upgrades to coincide with the work. These upgrades have included adding:

  • Anticipated calling times for every station en-route, which are now displayed on next train indicators;
  • The current location of the train;
  • At terminals, showing the location of the inward train, including the train’s current location;
  • Information about where a train is if it hasn’t yet departed, or it has come from the depot, making this visible at all stations along the route.

David Statham, Managing Director of Southeastern, said:

“We’re always wanting to do more for our passengers and these changes to the way we present information, particularly during periods of disruption, are very visible and well regarded by our passengers, giving them the assurance they need to plan their journeys, especially during periods of disruption.”

Kent CIS 3

Notes to Editors

Kent Railway Upgrade Plan -

Carrying well over 2,000 trains and 300,000 passengers every weekday, the railway in Kent and South East London is among the busiest and most congested in the country.

The infrastructure is also some of the oldest and most complex, which means it’s more difficult to maintain, leading to faults and delays for passengers. Passenger experience is at the heart of everything we do and we recognise that performance has not been good enough.

That’s why we’ll be investing a record £1.25 billion over the next five years to improve the railway. We’ll be replacing old equipment with brand new, reliable technology to improve journeys for passengers.

Our plans

  • Replace 429km of track, at a cost of over £201m.
  • Spend £162m on new signalling equipment, reducing faults and delays for passengers.
  • Spend £21.4m to improve safety at level crossings.
  • Replace 560 switches and crossings, junctions where trains switch tracks, at a cost of £170m.
  • Spend £170m on replacing or refurbishing our structures, including 100 underbridges, 12 overbridges, 23 footbridges and 1 tunnel.
  • Strengthen 9 other structures, so they can carry more trains and more passengers at the same time.
  • Renew 90km of fencing to prevent trespass at a cost of £2.1m.
  • Clear overgrown vegetation across 51km of railway to prevent seasonal delays caused fallen leaves and trees.
  • We’ll also be introducing traffic and incident management technology at our control centres. This will help our signallers manage the service more efficiently and recover from disruptive incidents more quickly.

Contact information

Passengers / community members
Network Rail national helpline
03457 11 41 41

Latest travel advice
Please visit National Rail Enquiries

Leonard Bennett

About Network Rail

We own, operate and develop Britain's railway infrastructure; that's 20,000 miles of track, 30,000 bridges, tunnels and viaducts and the thousands of signals, level crossings and stations. We run 20 of the UK's largest stations while all the others, over 2,500, are run by the country's train operating companies.

Every day, there are more than 4.8 million journeys made in the UK and over 600 freight trains run on the network. People depend on Britain's railway for their daily commute, to visit friends and loved ones and to get them home safe every day. Our role is to deliver a safe and reliable railway, so we carefully manage and deliver thousands of projects every year that form part of the multi-billion pound Railway Upgrade Plan, to grow and expand the nation's railway network to respond to the tremendous growth and demand the railway has experienced - a doubling of passenger journeys over the past 20 years.

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