KENT: Lineside neighbours across Kent and south east London to benefit from new digital notification service: Digital-pre-notification-OIS-landscape-1920x1080px (1)

Thursday 6 Mar 2025

KENT: Lineside neighbours across Kent and south east London to benefit from new digital notification service

Region & Route:
Southern

Local residents who live near to the railway are set to benefit from a new digital service that will let people know about upcoming railway engineering work, emergency work and get updates about current maintenance and upgrade projects in ‘real-time’.

Lineside neighbours living within 500m of a railway line across Network Rail’s Kent route are encouraged to sign up to this new email service by visiting www.networkrail.co.uk/railworknearme.

This free opt-in service will keep people up-to-date with the latest information about any works going on in their neighbourhood, especially those that might cause a disturbance, providing details in a clear, accessible and timely way.

This is part of a wider national initiative that will benefit Network Rail’s 25 million neighbours nationwide.

Spanning 20,000 miles of track, 30,000 bridges and viaducts, and thousands of level crossings and signals and stations, the railway infrastructure touches every corner of Britain. Essential works not only impact the millions who travel by rail daily, but also our millions of lineside neighbours.

David Davidson, Network Rail’s Kent route director, said: “I’m really pleased we’re rolling out this new digital notification service for lineside neighbours across Kent and south east London and I encourage people to sign up.

“We strive to ensure our line side neighbours are kept up to date on all the latest planned and unplanned engineering work and activity taking place across the railway near their homes, and we believe this new free service will only complement our existing communications.

“The new scheme also has the added benefit of saving the railway £1.65 per print letter – funds that instead can be reinvested elsewhere on the network. Letters will of course still be used for those not able to access on-line systems.”

Sarah Sanders, head of contact and community, Network Rail said: “We are working hard providing as much notice as possible about our projects, whether its general maintenance or engineering upgrades. 

“Our digital notification system is a step-change in the way we engage with our communities and neighbours as part of our vision to deliver a simpler, better, greener railway.”  

The rollout follows a successful pilot scheme in 2023 across a selection of projects, including the Midland Main Line upgrade and Bolton to Wigan electrification scheme, with 207,114 notifications sent to neighbours with a saving of £362,988.

Notes to Editors

  • Digital notifications is an opt-in service
  • You can manage your preferences and the type of emails you would like to receive by clicking the link at the bottom of the emails we send you
  • For information on how we store and use your data, check our privacy policy

Contact information

Passengers / community members
Network Rail national helpline
03457 11 41 41

Latest travel advice
Please visit National Rail Enquiries

Journalists
Paul Prentice
Communications Manager
07354 529345
paul.prentice@networkrail.co.uk

About Network Rail

We own, operate and develop Britain's railway infrastructure; that's 20,000 miles of track, 30,000 bridges, tunnels and viaducts and the thousands of signals, level crossings and stations. We run 20 of the UK's largest stations while all the others, over 2,500, are run by the country's train operating companies.

Usually, there are almost five million journeys made in the UK and over 600 freight trains run on the network. People depend on Britain's railway for their daily commute, to visit friends and loved ones and to get them home safe every day. Our role is to deliver a safe and reliable railway, so we carefully manage and deliver thousands of projects every year that form part of the multi-billion pound Railway Upgrade Plan, to grow and expand the nation's railway network to respond to the tremendous growth and demand the railway has experienced - a doubling of passenger journeys over the past 20 years.

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