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Friday 29 Nov 2024

Giant suitcase raising awareness of bag thefts at King’s Cross

Region & Route:

Eastern

| Eastern: East Coast

A super-sized suitcase is helping to remind passengers at King’s Cross to beware of bag thieves – as the station returns to pre-Covid visitor numbers.

The larger-than-life luggage is being regularly wheeled around the concourse to raise awareness around the importance of remaining alert and taking care of belongings when at the station.

It follows a rise in thefts and coincides with passenger numbers at King's Cross reaching pre-pandemic levels, with footfall averaging more than one million people a week in November.

The suitcase, which stands about two metres tall, is fashioned from an old milk trolley encased in plywood and covered in vinyl branding.

It features warning messages in eight languages reminding passengers to keep a close eye on their belongings – and features destination travel stickers for added authenticity.

Its introduction also coincides with new public address system announcements reminding people never to leave bags unattended.

Helen Cavanagh, Network Rail’s head of passenger experience, East Coast route, said:

“We’re pleased to unveil this eye-catching new feature at King’s Cross, which will help deliver a vital security message and keep passengers’ belongings safe.

“With the station returning to how busy it was before Covid, it’s important that people do not leave their bags unattended, and report anything suspicious to staff.

“Our giant suitcase will provide a prominent reminder of these important messages and help passengers to have an enjoyable journey experience.

“Feedback so far has been very positive. Passengers at the station have certainly taken notice, and it has even prompted some to chat with staff about their experiences.”

A spokesperson for LNER, the primary train operator at King’s Cross station, said:

“Our main priority is to keep our customers safe and help them feel secure when they’re travelling with us. We frequently remind customers of the importance of taking care of their belongings during all parts of their journey through on train announcements and initiatives at stations across the network.

“The giant suitcase at King’s Cross provides an unmissable visual and thought-provoking reminder of these vital messages.”

Richard Dronfield, British Transport Police’s force lead for theft of passenger property, said:

“British Transport Police welcome this initiative. We know that criminals target the travelling public, both on busy trains and at stations often while they are distracted.

“We would encourage all passengers to be aware of their tactics, to keep belongings close and be aware of those around you.”

Do not let luggage thieves ruin your journey. Always remain vigilant for anything that seems out of place or unusual on trains or at stations. Report concerns to staff or contact British Transport Police by calling 0800 40 50 40 or texting 61016.