£12 million of investment provides Putney passengers with better, more accessible station: Network Rail's route managing director, Becky Lumlock (far left), and Network Rail's Chairman, Sir Peter Hendy (far right) were joined by MP for Putney Justine Greening (centre), Baroness Valentine (centre, second row) and representatives from Wandsworth Borough Council, South West Trains and local residents to mark the completion of £12 million of investment at Putney station

Friday 14 Jul 2017

£12 million of investment provides Putney passengers with better, more accessible station


Network Rail today (14 July 2017) joined Justine Greening MP to mark the completion of a series of upgrades at Putney station which have made the station more accessible and have provided better facilities for the nine million passengers who use the station each year.

Over the last five years, Network Rail has invested £12 million as part of its Railway Upgrade Plan to extend platforms to accommodate longer, 10-car trains and to install lifts to make the station accessible, among a wide range of  improvements.

As a result of the improvements, passenger satisfaction at the station has risen from 66% to 77%.

Becky Lumlock, route managing director at Network Rail, said: “Our Railway Upgrade Plan is all about providing a better railway for passengers, so it is fantastic to be able to mark the completion of our work at Putney.

“Over the last five years our £12 million of upgrades at Putney station have created a better, more comfortable station for the nine million passengers who use the station every year, and I’d like to thank passengers for their patience while we completed our work.

MP for Putney Justine Greening, said: “It's great news for local commuters that the work at Putney Station is finally completed. Our local community now has a fully accessible Putney station with lifts which are a big help for parents with buggies and less mobile passengers, plus other improved facilities. That’s alongside the significant investment at Waterloo bringing more trains with extra capacity which will also help improve the quality and reliability of our daily commute.”

Adam Piddington, customer service director for South West Trains, said: “The improvements to Putney station have been very positive for passengers. We’ve installed three additional ticket machines, extra customer information screens, fully-accessible toilet facilities and a brand new ticket office.

“We’ve also improved the look of the station by refurbishing the façade of the entrance and adding two new retail outlets.

“Our customer satisfaction survey shows that passengers are pleased with the station developments and we are confident they will continue to benefit from the investment for years to come."


Contact information

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About Network Rail

We own, operate and develop Britain's railway infrastructure; that's 20,000 miles of track, 30,000 bridges, tunnels and viaducts and the thousands of signals, level crossings and stations. We run 20 of the UK's largest stations while all the others, over 2,500, are run by the country's train operating companies.

Every day, there are more than 4.7 million journeys made in the UK and over 600 freight trains run on the network. People depend on Britain's railway for their daily commute, to visit friends and loved ones and to get them home safe every day. Our role is to deliver a safe and reliable railway, so we carefully manage and deliver thousands of projects every year that form part of the multi-billion pound Railway Upgrade Plan, to grow and expand the nation's railway network to respond to the tremendous growth and demand the railway has experienced - a doubling of passenger journeys over the past 20 years.

We are building a better railway for a better Britain.

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