Freight team scoops Customer Care award: Steve Rhymes, head of network management, collects RFG Customer Care award

Friday 15 Sep 2017

Freight team scoops Customer Care award


This week, the leading representative body for rail freight in the UK, the Rail Freight Group (RFG), presented Network Rail with their prestigious Customer Care award at a ceremony held at Shendish Manor, Apsley.

Members of Network Rail’s freight team were presented the award on Tuesday on what was the RFG’s tenth – and largest ever – annual dinner, which saw more than 200 RFG members and their guests attend.

The Customer Care award recognised the collaborative work between Network Rail, Drax Power and DB Cargo to improve the train plan between the Port of Immingham and Drax Power Station – a vital economic link providing about seven per cent of the UK’s electricity supply. Working collaboratively, the team was able to speed up the train services, get more out of the network and increase efficiency, representing an excellent example of the success of the system operator.

Paul McMahon, managing director of freight & national passenger operators, said: “This is a fantastic example of Network Rail demonstrating our commitment to customer service and improving the efficiency of the railway and our customers’ businesses. Rail freight plays a vital part in supporting Britain’s economy and Network Rail is proud to play a key part in improving rail freight operations.”

The RFG includes some of the biggest names in logistics along with many smaller companies, all of whom contribute to the success of rail freight. Their members include ports, terminal operators, property developers, equipment suppliers and support services.

On the night more than £1700 was raised for the Railway Benefit Fund (RBF), the chosen charity of the RFG Award, through a raffle.

RFG Chairman Tony Berkeley said: “It was an amazing night for the RFG and the rail freight sector as a whole. We all work in a dynamic and innovative community that can compete successfully while still coming together to celebrate the best successes and overcome critical challenges. A huge thank you to everyone who attended and we’ll do our best to top it next year.”

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