Extra help at major London stations for passengers with hidden disabilities: Victoria station team with lanyards

Monday 2 Mar 2020

Extra help at major London stations for passengers with hidden disabilities

Region & Route:
South East
Southern

Sunflower-branded lanyards are now available to passengers with hidden disabilities to discreetly show they might need extra help while travelling.

The lanyards and sunflower-branded ticket wallets are now available at Victoria, London Bridge, Charing Cross, Cannon St, Waterloo, Clapham Junction and Guildford in Surrey, from today.

Passengers can collect the lanyards and wallets from any Network Rail or train operator information points at these stations, including ticket offices.

All Network Rail, GTR, SWR and Southeastern station staff have been briefed to understand what the sunflower lanyards signify and can offer the right help to passengers who need it. Staff will wear green and yellow sunflower badges so passengers with hidden disabilities can approach them for help if they need to.

The sunflower lanyards aim to help passengers with hidden disabilities such as:

  • autism and Asperger’s
  • learning disabilities
  • dementia
  • mobility issues (e.g arthritis, MS, ME, chronic illness)
  • visual or hearing impairments

Specially-made ticket wallets allow extra discretion so that passengers only disclose when they need help, rather than wearing a sunflower lanyard which is visible to everyone.

Nicole Cohen-Wray, Network Rail’s Station Transformation Programme Lead for the Southern Region, said: “Travelling by train for passengers with hidden disabilities can be quite daunting and we’re always looking at ways we can make their journeys easier. The sunflower symbol is the perfect way for passengers to discreetly identify themselves to our staff, so we can do everything possible to make their journeys as smooth as possible.”

Daniel Burn, the Gatwick Express manager for Gatwick Airport station, said: “This is another way for Gatwick Express partnerships to deliver better experiences for all our passengers. With Gatwick Airport being one of the first to support the sunflower lanyard scheme, this extension of the scheme now supports the whole journey, including train to plane.”

Sophie Hill, Southern’s Area Station Manager, said: “This is another option to help everyone to travel with greater confidence that they’ll get the support they need on their journeys. It’s a helpful addition to our existing travel support tools; including our travel support cards, priority seat cards and baby-on-board badges.”

SWR’s Accessibility and Inclusion Manager, Michael Adlington said “This is a great initiative. We hope that this increases the confidence of any disabled customers travelling through Waterloo, Clapham Junction and Guildford. We hope to extend the scheme to the rest of the South Western Railway network in the near future.”

The initiative is supported by Royal National Institute for the Blind (RNIB) and other charities including The National Autistic Society and Action on Hearing Loss. Sunflower lanyards were first launched on 3 December 2019 at Manchester Piccadilly, London Euston, Liverpool Lime Street and Birmingham New Street. They are now being rolled out at other stations.

The sunflower scheme is the latest commitment to help passengers with additional needs following the introduction of more recognisable purple uniforms for Mobility Assistance staff at Manchester Piccadilly, London Euston, Liverpool Lime Street and Birmingham New Street stations last year.

Contact information

Passengers / community members
Network Rail national helpline
03457 11 41 41

Latest travel advice
Please visit National Rail Enquiries

Journalists
Leonard Bennett
Leonard.Bennett@networkrail.co.uk

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