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Tuesday 14 Apr 2026

Euston station’s new and improved assisted travel lounge reopens to passengers

Region & Route:

North West & Central: West Coast Mainline South

Customers at London Euston were welcomed back inside the station’s assisted travel lounge today after a refurbishment to make journeys easier.

On Tuesday morning (14 April) the Euston station team invited special guest and regular user of the assisted travel lounge, Vidar Hjardeng MBE, to officially declare the larger and more comfortable facility open to customers.

Designed with users in mind, the refurbishments to Euston station’s assisted travel lounge have:

• Significantly increased the lounge’s seating capacity from 18 to 27, helping to meet growing demand for passenger assistance at one of the UK’s busiest stations.
• Replaced the ceiling, flooring, lighting and furniture to transform the facility and make it more welcoming, comfortable and accessible for everyone.
• Introduced new screens and better technology to improve information provision for customers and helping staff assist passengers more easily.

Michelle Shaw, station project operations interface manager for Network Rail, said: “Today’s a huge milestone on our journey to a better Euston and I’m really proud to welcome people back to our bigger and better assisted travel lounge.

“We’ve completely redesigned how the space works for our customers, introducing better seating and more of it, as well as giving our staff a better setup to help make travel through Euston station easier for everyone.”

Vidar Hjardeng MBE, inclusion and diversity consultant and co-chair of Euston station’s accessibility forum, said: "I'm delighted to be part of today's opening of Euston's larger and improved assisted travel lounge, which recognises the importance of accessibility for station users and passengers.

"Over the years I've experienced first hand the commitment and care of Euston's assistance team and I'm sure the upgraded travel facility will help them to provide even more invaluable assistance to the growing number of passengers who need it."

While the work was completed during March and April, the station’s passenger assistance team continued to help customers from a temporary location in the seating area between the ramps to platforms 11 and 12. This area has now been reopened providing seating and space to relax for passengers waiting for their train.

The newly refurbished assisted travel lounge follows on from a package of spring improvements at Euston station, which included the opening of a new customer information hub and refurbishment of the first-floor balcony seating areas.

Network Rail is continuing to work with its train operator partners to make meaningful improvements to customer experience at London Euston.

More information about London Euston station can be found on Network Rail's website: London Euston - Facilities, Shops and Station access Information.