Media centre

Friday 14 Nov 2025

DO NOT TRAVEL: No train service between London Paddington and Bristol, South Wales owing to Storm Claudia floods

Region & Route:

Wales & Western: Western

• Routes between London Paddington and Swansea via Bristol Parkway & London Paddington to Bristol Temple Meads via Swindon are currently closed owing to flooding, with severe disruption expected to last for the rest of today
• Passengers are advised not to attempt to travel on these routes
• Tickets dated for today will be accepted on services tomorrow (Saturday 15^th November) and Sunday

Heavy rain from Storm Claudia has caused severe flooding at a number of locations across the Western route, meaning trains are not able to pass through.

Those planning to travel this evening should make alternative arrangements where possible as severe disruption is expected to continue until the end of train service.

The line between Barnstaple and Crediton, which closed on Wednesday, also remains closed this evening. 

Passengers unable to continue with their journeys are advised to:

• Speak to staff at the station or on the train, or use the Customer Help Point on the platform.
• Message on X @GWRHelp, Facebook Messenger @gwruk, Instagram @gwruk or WhatsApp: 07890 608043. The team is available daily between 06:00 and 23:00 Monday to Friday and 07:00 to 23:00 Saturday and Sunday.
• Call GWR’s Customer Support team on 03457 000 125, who are available between 06:00 and 23:00, or National Rail Enquiries on 03457 484 950, who are available 24 hours a day.

For the latest service information, please visit GWR.com.

ENDS