Friday 14 Jan 2022
Connectivity boost for passengers as rollout of fast and free station Wi-Fi is completed
- Region & Route:
Passengers and visitors to 19 of Network Rail’s managed stations across the country are now benefitting from fast, free and unlimited Wi-Fi to help them stay connected following a multi-million pound investment.
Wi-Fi services were identified as a key priority for passengers in the National Rail Passenger Survey in 2019, prompting Network Rail to embark on a programme to install the required infrastructure to deliver high-quality connectivity to station users.
The final switch-on at Reading station over the Christmas period marked the completion of the £28m investment, which has been delivered on time and under the original budget.
Rail Minister Wendy Morton said:
"Whether you're responding to an email on the move or calling a loved one while waiting for your train, staying connected wherever you are is understandably a top priority for passengers.
“Building a railway that puts passengers at its heart is central to our Plan for Rail, which is already seeing improvements for passengers rolled out across the country.
“Improving WiFi at stations will improve the journeys of the thousands of people who travel through them every day."
Andrew Haines, chief executive of Network Rail, said:
“Offering fast, free and unlimited Wi-Fi helps make our stations fit for the future. This has been a priority for me since I joined Network Rail and I know that passengers have told us how important this benefit is also for them.
“This was an ambitious project which we have completed on time and under budget, a testament to how our business is delivering for passengers and taxpayers.
“Improving and modernising the railway is central to the Williams-Shapps Plan for Rail, and we look forward to bringing more benefits for passengers and revitalising our railway in the coming years.”
Steve Dalton, Telent’s managing director for transport, said:
“People on the move expect to be able to have the same levels of connectivity as they do at home. We are delighted to have been part of a project which will enhance the customer experience for today’s tech-savvy passengers and to have had the opportunity to demonstrate our ability to operate as a trusted partner at the forefront of the UK’s digital revolution”.
Station staff will also be able to provide better support to passengers, especially during times of disruption, with a private network on the system to support them in accessing information more quickly on their devices.
The latest technology, including WiFi 6, has been used to future-proof the service, and average download speeds are faster than most home broadband services.
Excellent feedback has been received from passengers on the service to date and around 400,000 users each month have been recorded.
Notes to Editors
Free WiFi is available at these Network Rail-managed stations:
- Birmingham New Street
- Bristol Temple Meads
- Edinburgh Waverley
- Glasgow Central
- Liverpool Lime Street
- London Bridge
- London Cannon Street
- London Charing Cross
- London Clapham Junction
- London Euston
- London King's Cross
- London Liverpool Street
- London Paddington
- London Victoria
- London Waterloo
- Manchester Piccadilly
About our WiFi
- Registration is simple – simply accept the terms and conditions, click ‘Connect’ and enjoy
- You can use more than one device
- It's child friendly too. Find out more about Friendly WiFi.
- For more info, visit: https://www.networkrail.co.uk/communities/passengers/station-improvements/free-wifi-at-our-stations/
Passengers / community members
Network Rail national helpline
03457 11 41 41
Latest travel advice
Please visit National Rail Enquiries
Network Rail press office - James Crook
Senior Media Relations Manager
About Network Rail
We own, operate and develop Britain's railway infrastructure; that's 20,000 miles of track, 30,000 bridges, tunnels and viaducts and the thousands of signals, level crossings and stations. We run 20 of the UK's largest stations while all the others, over 2,500, are run by the country's train operating companies.
Usually, there are almost five million journeys made in the UK and over 600 freight trains run on the network. People depend on Britain's railway for their daily commute, to visit friends and loved ones and to get them home safe every day. Our role is to deliver a safe and reliable railway, so we carefully manage and deliver thousands of projects every year that form part of the multi-billion pound Railway Upgrade Plan, to grow and expand the nation's railway network to respond to the tremendous growth and demand the railway has experienced - a doubling of passenger journeys over the past 20 years.