Monday 16 Dec 2019
Anglia Route Rail Services Disruption: Joint Statement From Network Rail and Greater Anglia - 13 December 2019
- Region & Route:
- Eastern: Anglia
Mark Budden, Network Rail Anglia Route Director and Jamie Burles, Greater Anglia Managing Director
“We are very sorry for the disruption customers on our rural routes have experienced this week. We know how frustrating poor service is and we’re working hard to restore them. Today we have been able to put in more services and from Monday we aim to restore a full service on all routes except Norwich to Sheringham and Ipswich to Peterborough.*
“We are running a series of rigorous tests to identify the root cause of the problems, including examining the impact of leaf contamination, the level crossing mechanisms and how trains’ wheels connect with the track signalling system.
“We’re very sorry for letting our passengers down and promise them we are determined to restore the good service they deserve as quickly as we can.”
Notes to Editors
*On the Norwich to Sheringham line, the plan is for the normal service frequency but still with a bus shuttle between Cromer and Sheringham, due to ongoing speed restrictions.
Some services on the Ipswich to Peterborough services may be subject to cancellation due to the wider impact of speed restrictions on train operations. Customers can travel via Cambridge or Norwich and tickets will be valid on East Midlands and Cross Country services.
Contact information
Passengers / community members
Network Rail national helpline
03457 11 41 41
Latest travel advice
Please visit National Rail Enquiries
Journalists
Neil Kernohan
Media Relations Manager (Anglia)
Network Rail
0203 356 2515
neil.kernohan@networkrail.co.uk
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