Monday 9 Dec 2019

Anglia route rail service disruptions: Joint Statement from Network Rail and Greater Anglia

Region & Route:
Anglia

Statement from Mark Budden, Network Rail Anglia Route Director, and Jamie Burles, Greater Anglia Managing Director

“We are extremely sorry for the continued disruption to passengers using regional routes in Norfolk and Suffolk.

“Our engineers have been working round the clock to investigate why we are having problems with the track signalling system, which has led to us reducing the number of services we can run. We are examining every factor including components of the signalling system, the impact of leaf fall, and the interaction between the signalling system and passenger trains, old and new.

“We both fully appreciate that this situation is extremely frustrating for passengers and it is an absolute priority for us to get these problems resolved as soon as possible. We will provide a further update as soon we have more detail.  We plan to restore normal services for our passengers as soon as we can. In the meantime, Greater Anglia is making sure that customers can still complete their journeys.”

Contact information

Passengers / community members
Network Rail national helpline
03457 11 41 41

Latest travel advice
Please visit National Rail Enquiries

Journalists
Neil Kernohan
Media Relations Manager (Anglia)
Network Rail
0203 356 2515
neil.kernohan@networkrail.co.uk

About Network Rail

We own, operate and develop Britain's railway infrastructure; that's 20,000 miles of track, 30,000 bridges, tunnels and viaducts and the thousands of signals, level crossings and stations. We run 20 of the UK's largest stations while all the others, over 2,500, are run by the country's train operating companies.

Every day, there are more than 4.8 million journeys made in the UK and over 600 freight trains run on the network. People depend on Britain's railway for their daily commute, to visit friends and loved ones and to get them home safe every day. Our role is to deliver a safe and reliable railway, so we carefully manage and deliver thousands of projects every year that form part of the multi-billion pound Railway Upgrade Plan, to grow and expand the nation's railway network to respond to the tremendous growth and demand the railway has experienced - a doubling of passenger journeys over the past 20 years.

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