£24m Doddle joint venture rolls out across UK: Network Rail's Doddle parcel service shop in Milton Keynes

Wednesday 18 Jun 2014

£24m Doddle joint venture rolls out across UK

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Doddle, the UK’s first fully dedicated, staffed, online shopping collection and returns service located in railway stations and major hubs has announced it will open in 300 new locations in the next three years, creating 3,000 jobs.
The unique £24 million company is partnering with some of the nation’s biggest retailers including ASOS and New Look, with many more to follow.

In addition to the pilot store in Milton Keynes station, the first Doddle shops to be opened will include London Waterloo (which last year enjoyed a footfall in excess of 100 million), Bromley South, Brighton, Chelmsford and London Cannon Street.

Open seven days a week, early until late, the Doddle shops will fit in with people’s busy lifestyles and enable them to choose exactly how, when and where they send, return and receive parcels. Many will feature changing rooms and there is an easy-to-use website and notifications service through SMS and email.

Doddle is an independent, standalone limited company, with Network Rail and Lloyd Dorfman holding equal majority shareholdings.

This is the latest venture for Lloyd Dorfman, who will act as Doddle chairman and is best known for founding the world’s largest retail foreign exchange business, Travelex. He said: “I signed the Doddle joint venture contract literally hours after signing the recent Travelex deal. We intend to take the experience of creating a challenger brand to provide a game-changing service for millions of online shoppers.”

Doddle’s research reveals 59% of British consumers, equivalent to 30 million, now use click and collect¹ (up from 45%, equivalent to 23 million, six months ago²) but they would be more likely to use the service if there was a more convenient method of making returns.

Any retailer can offer the service, with customers of the nation’s biggest online stores already selecting the Doddle option at the checkout. Leading brands offering the service include ASOS, the online fashion retailer; New Look, the leading multi-channel fast fashion retailer; and T.M. Lewin, the business wear specialist, with more brands to be announced soon. Both New Look and T.M. Lewin are using Doddle to sit alongside their existing click and collect and next day delivery services.

The Doddle service is the only one of its kind that is available to every retailer, e-tailer, parcel carrier and shipper, creating a network of dedicated single points for the collection, return and sending of parcels. This open access approach will enable retailers and carriers to enhance and complement their existing delivery offering, plus allow consumers to combine collections and returns from multiple retailers into one trip at a time that suits them or coincides with an already planned journey.

Tim Robinson, chief executive at Doddle, who was previously route managing director, Sussex at Network Rail and has been responsible for driving the development of the Doddle concept within the business, said: “We created Doddle to improve the online shopping experience. We’re not another “me too” click and collect offer, it’s a game-changing service consumers are crying out for but no one else can provide.

“We offer a premium service with contemporary shops, advanced technology and highly trained staff delivering a dedicated customer experience. It is the next major step in online shopping, providing a parcel collection, returns and delivery service that has customer choice and convenience at its very heart. What’s more, we are delivery carrier and retailer agnostic so any brand can offer the Doddle service to their customers.”

Robin Gisby, Network Rail's managing director, network operations said: "More people are travelling by rail than ever before and stations have become more than just a place to wait for, or get off a train. We've adapted to passengers' changing needs and now offer quality retail, food and drink at our biggest stations, such as London Waterloo.

"Introducing Doddle to stations will enable us to reinvest our profits back into the railway and is a natural next step to help passengers and people who work and live near stations, whose lives are increasingly busy and on the move."

Notes to editors

For press enquiries please contact:

Paula Betham t: 020 3617 8463 e: paula.betham@mcsaatchi.com

Richard Bell t: 020 7544 3758 m: 07805 568395 e: richard.bell@mcsaatchi.com

About the research

  • Online survey of 2,000 British consumers conducted 6 – 9 June 2014 by Vision Critical:


  • 1 59% of UK consumers now use click and collect and would be more likely to use click and collect if it fitted in with their commute, equivalent to 30m UK shoppers (59% of 50.2m UK adult population (ONS Population Estimates, 2013) = 29.6m. Rounded to 30m)
  • 2 45% of UK online consumers used click-and-collect for Christmas shopping, Econsultancy, February 2014

About Doddle

Doddle is a joint venture between Lloyd Dorfman, the founder of Travelex, the world’s largest retail foreign exchange business, and the Network Rail group of companies, which is committed to generating outstanding value for customers and taxpayers by creating a better railway for a better Britain.

Doddle will operate as an independent, standalone limited company, with Network Rail and Lloyd Dorfman CBE holding equal majority shareholdings.

The business is headed up by Tim Robinson, who was previously route managing director, Sussex at Network Rail and has been responsible for driving the development of the Doddle concept within the business.

About Network Rail

Network Rail is the not for dividend owner and operator of Britain's railway infrastructure, which includes the tracks, signals, tunnels, bridges, viaducts, level crossings and stations - the largest of which it also manages. It aims to provide a safe, reliable and efficient rail infrastructure for freight and passenger trains to use. Network Rail is looking to maximise the use of its assets and infrastructure through improved asset management and innovation.

About Lloyd Dorfman

Lloyd Dorfman is chairman of Doddle and is best known for creating the Travelex Group which grew from a small currency exchange shop in 1976 to what is now the world's largest retail foreign exchange business. He is a non-executive director of M&C Saatchi plc and deputy chairman of QTec Analytics Limited. In 2013, he won the Ernst & Young “International Entrepreneur of the Year”, and “Master Entrepreneur of the Year” awards.

About the advisers

FF&P Advisory, the corporate finance business of Fleming Family and Partners, a leading multifamily office and adviser to wealthy families and entrepreneurs, acted as financial adviser to Lloyd Dorfman on the investment in Doddle and was also responsible for coordinating the transaction which led to the consummation of the Doddle joint venture.

Other advisers were Steinfeld Law (Lloyd Dorfman’s legal advisers) and Dentons (Network Rail’s legal advisers).

Contact information

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03457 11 41 41

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About Network Rail

We own, operate and develop Britain's railway infrastructure; that's 20,000 miles of track, 30,000 bridges, tunnels and viaducts and the thousands of signals, level crossings and stations. We run 20 of the UK's largest stations while all the others, over 2,500, are run by the country's train operating companies.

Usually, there are almost five million journeys made in the UK and over 600 freight trains run on the network. People depend on Britain's railway for their daily commute, to visit friends and loved ones and to get them home safe every day. Our role is to deliver a safe and reliable railway, so we carefully manage and deliver thousands of projects every year that form part of the multi-billion pound Railway Upgrade Plan, to grow and expand the nation's railway network to respond to the tremendous growth and demand the railway has experienced - a doubling of passenger journeys over the past 20 years.

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