Wednesday 17 Jul 2019
South Western Railway passengers advised to check before travelling this evening and Thursday morning
- Region & Route:
South Western Railway passengers are being advised to check their journeys before travelling and use alternative routes where possible after a lineside fire caused significant damage to a number of cables and closed eight platforms at London Waterloo station.
Network Rail engineers will be working through the night to fix the damage but services are likely to be disrupted tomorrow morning.
A spokesperson for Network Rail and South Western Railway said:
“We are very sorry for the disruption South Western Railway passengers are experiencing.
"A lineside fire this morning caused significant damage to some of the rail infrastructure in the Waterloo area, fully closing platforms 16 – 24.
"Trains will be delayed or cancelled until the end of service today and disruption is likely to impact services tomorrow morning.
“Passengers are strongly advised to check their journeys before travelling at www.southwesternrailway.com for ticket acceptance and service details.”
Customers delayed by 15 minutes or more may be entitled to compensation: https://www.southwesternrailway.com/contact-and-help/refunds-and-compensation/automated-delay-repay
The following service alterations will be in place this evening:
- All 'rounder' trains between London Waterloo and London Waterloo via Hounslow, Richmond, Strawberry Hill, and Kingston will be cancelled.
- All trains between London Waterloo and Windsor & Eton Riverside will be diverted via Kingston, with an additional call there. They will run as booked from Twickenham.
- Services on other routes may also be subject to short notice cancellations or delays
Ticket acceptance is in place on:
- London buses between London Waterloo and Staines via any reasonable route
- London Under / Overground via any reasonable route
- GWR services between London Paddington and Windsor / Reading
- Thameslink / Southern services between Wimbledon / Clapham Junction and Central London
- Reading 4/X4 and First in Berkshire & Thames Valley route 8 buses
Passengers / community members
Network Rail national helpline
03457 11 41 41
Latest travel advice
Please visit National Rail Enquiries
Network Rail press office - James Crook
About Network Rail
We own, operate and develop Britain's railway infrastructure; that's 20,000 miles of track, 30,000 bridges, tunnels and viaducts and the thousands of signals, level crossings and stations. We run 20 of the UK's largest stations while all the others, over 2,500, are run by the country's train operating companies.
Every day, there are more than 4.8 million journeys made in the UK and over 600 freight trains run on the network. People depend on Britain's railway for their daily commute, to visit friends and loved ones and to get them home safe every day. Our role is to deliver a safe and reliable railway, so we carefully manage and deliver thousands of projects every year that form part of the multi-billion pound Railway Upgrade Plan, to grow and expand the nation's railway network to respond to the tremendous growth and demand the railway has experienced - a doubling of passenger journeys over the past 20 years.