Salford Central station reopen after platform accessibility upgrades: Salford Central station entrance

Monday 5 Jun 2023

Salford Central station reopen after platform accessibility upgrades

Region & Route:
North West & Central

Salford Central station has now reopened after a five-month multi-million pound investment to provide better accessibility for passengers to get on trains.

This weekend Network Rail completed the first phase of work upgrading the city’s biggest station.

Yesterday (Sunday 4 June) passengers started to benefit from:

  • Higher platforms to reduce the gap between ground level and train doors to make getting on and off trains much easier – especially for people needing ramps.
  • Tactile paving on platform edges for blind and partially sighted passengers to safely navigate through the station and access trains.

Now this work is complete Salford Central is much more accessible for disabled people, those with heavy luggage and parents or carers with buggies and pushchairs.

Though the station already had lifts to the platform before the work, the stepping distance between trains and the platform edge was too far for most trains to accommodate ramps safely.

Now the height of the platform has been raised, it means ramps can be used for all trains at the station for the first time. 

Those who require a ramp to get on and off their train can ring ahead and organise this in advance by using the Assisted Travel* service.

Joanna Fielding, scheme project manager for Network Rail, said: “I’d like to thank passengers for their patience while Salford Central has been out of action during our major improvements. Because we were altering the height of the platforms the station had to be completely closed for this important work to take place.

“This is an important step in our commitment to making rail travel accessible for all in Greater Manchester, with more investment coming to the station in the near future.”

Further funding of £10m will be invested for phase two of the station upgrades next year, which will see a covered walkway from the lift to the platform and more accessible toilets built. 

Network Rail will continue to work with Transport for Greater Manchester (TfGM) and station operator Northern during the next stage of work in 2024 to maximise the benefits for passengers.

Andy Burnham, Mayor of Greater Manchester, said: “All of our city centre stations need significant investment and we have made the case for this. I’m pleased to see improvements being delivered in Salford, and I hope to see this mirrored across our region’s other railway stations.”

Passengers are reminded to always plan their journeys in advance by checking www.nationalrail.co.uk before travelling.

Notes to Editors

*How to book Passenger Assist

To book Passenger Assist for your next journey you can contact the train company you are starting your journey with, or check out the National Rail Enquiries assisted travel pages.

The National Rail Enquiries website has information on how to book assistance in a variety of ways, including the Passenger Assistance Smartphone App. It also has detailed information on the accessibility of all stations.

You can also call or text National Rail Enquiries to arrange assistance

  • call 0800 0223720
  • text 60083
  • textphone or minicom users can dial 0845 60 50 600.

‘Turn Up and Go’ assistance services

‘Turn Up and Go’ is a service available for passengers who need assistance and have not booked in advance. You can find out more about this service on National Rail Enquiries assisted travel pages.

Contact information

Passengers / community members
Network Rail national helpline
03457 11 41 41

Latest travel advice
Please visit National Rail Enquiries

Journalists
Network Rail press office - North West & Central Region
0330 854 0100
NWCmediarelations@networkrail.co.uk

About Network Rail

We own, operate and develop Britain's railway infrastructure; that's 20,000 miles of track, 30,000 bridges, tunnels and viaducts and the thousands of signals, level crossings and stations. We run 20 of the UK's largest stations while all the others, over 2,500, are run by the country's train operating companies.

Usually, there are almost five million journeys made in the UK and over 600 freight trains run on the network. People depend on Britain's railway for their daily commute, to visit friends and loved ones and to get them home safe every day. Our role is to deliver a safe and reliable railway, so we carefully manage and deliver thousands of projects every year that form part of the multi-billion pound Railway Upgrade Plan, to grow and expand the nation's railway network to respond to the tremendous growth and demand the railway has experienced - a doubling of passenger journeys over the past 20 years.

Follow us on Twitter: @networkrail
Visit our online newsroom: www.networkrailmediacentre.co.uk