Passengers are happier than ever with their experience at major stations on the West Coast Main Line, according to the latest National Rail Passenger Survey.: Liverpool Lime Street station

Tuesday 1 Aug 2017

Passengers are happier than ever with their experience at major stations on the West Coast Main Line, according to the latest National Rail Passenger Survey.

Route:
London North Western

The survey, carried out by independent watchdog Transport Focus, asked around 30,000 passengers nationally for their views on the railway.

Compared with spring 2016, satisfaction scores for all Network Rail stations on the west coast improved. Standout results include Birmingham New Street, which showed a 5.4% increase in satisfaction, and London Euston, which achieved an improvement of 2.2% despite running at twice its original design capacity.

Martin Frobisher, route managing director said “The improvement in passenger satisfaction across the board at all our major stations has been achieved through lots of hard work from all our station teams. This shows our commitment to continue delivering the highest levels of service and satisfaction to all those who visit our stations.”

Network Rail west coast station customer satisfaction scores vs. spring 2016:

  • Birmingham New St +5.4%,
  • London Euston +2.2%.
  • Manchester Piccadilly +1.7%,
  • Liverpool Lime St +0.7%

The Great North Rail Project, which will see over £1bn invested in the railway in the north and forms part of the national Railway Upgrade Plan, will improve rail services further and drive passenger satisfaction numbers even higher. 

Find out more about our London North Western route.

For more information on the Transport Focus survey click here

Contact information

Passengers / community members
Network Rail national helpline
03457 11 41 41

Latest travel advice
Please visit National Rail Enquiries

Journalists
Network Rail press office -London North Western route
0330 854 0100
LNWmediarelations@networkrail.co.uk

About Network Rail

We own, operate and develop Britain's railway infrastructure; that's 20,000 miles of track, 30,000 bridges, tunnels and viaducts and the thousands of signals, level crossings and stations. We run 20 of the UK's largest stations while all the others, over 2,500, are run by the country's train operating companies.

Every day, there are more than 4.7 million journeys made in the UK and over 600 freight trains run on the network. People depend on Britain's railway for their daily commute, to visit friends and loved ones and to get them home safe every day. Our role is to deliver a safe and reliable railway, so we carefully manage and deliver thousands of projects every year that form part of the multi-billion pound Railway Upgrade Plan, to grow and expand the nation's railway network to respond to the tremendous growth and demand the railway has experienced - a doubling of passenger journeys over the past 20 years.

We are building a better railway for a better Britain.

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