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Tuesday 18 Nov 2025

Passengers alerted of Stoke-on-Trent station lifts disruption after extreme weather

Region & Route:

North West & Central

Passengers travelling through Stoke-on-Trent station have been advised that the lifts are currently out-of-order following extreme weather.

The lift serving platform 1 needs to be repaired after heavy rainfall caused damage to the lift shaft and equipment on Friday 31 October. The repairs are scheduled to take until early 2026 due to the extent of the damage and low availability of replacement equipment.

Torrential rain across Staffordshire over the last few months has also caused damage to the roof of the Grade II-listed building, which is being repaired to better protect the lifts and secure the future of the station, which dates back to 1847.

Additional station staff have been provided at the station to help passengers travelling with luggage through the subway, and additional taxis are available to transfer between platforms 1 and 2 where required.

We are working to resolve the ongoing issues with roof leaks in other areas of the station and to reduce the impact on customers and station staff as far as possible.

Alistair Bush, senior asset engineer for Network Rail, said: “We fully appreciate how disruptive to customers it can be whilst the lifts are out-of-order, and the inconvenience it causes to customers travelling through the station. We are doing all we can to minimise the disruption and undertake the work as quickly as possible.

“These repairs may take some time, but the safety of passengers and staff is our top priority.”

Laura Warwick, Avanti West Coast station manager at Stoke-on-Trent, said: “We’re working with Network Rail and industry partners to assist those making journeys while these essential repairs to the lift at Stoke-on-Trent station take place, and would like to thank customers in advance for their patience and understanding.

"As always, our teams will be on hand to help customers travelling to and from Stoke but we strongly recommend customers plan ahead, check before they travel and leave extra time for their journey.”

Network Rail will be providing regular updates as the repairs take place. Passengers should visit www.nationalrail.co.uk for the latest travel information and check with train operating companies for more information on services.