Media centre

Tuesday 2 Jul 2019

Passengers advised to look for purple uniforms in stations for extra help

Region & Route:

North West & Central

Network Rail’s assisted travel teams in four of the country’s busiest stations now have purple uniforms to make them easier for passengers to recognise.

Specialist staff at London Euston, Birmingham New Street, Manchester Piccadilly and Liverpool Lime Street stations have become the first in the country to wear purple – the international colour for disability.

Assisted travel is offered to all passengers who need help getting between trains and the station concourse.

Karen Hornby, head of performance and customer relationship for Network Rail, said: “Passengers told us it was often hard to find our assisted travel teams on busy platforms when they were dressed in the same orange vests as other station staff. Now they are easier to distinguish I hope this small uniform colour change will make a big difference to our passengers who rely on the assisted travel service, so we can give a first-class service to them.”

From July 1, all assisted travel staff in the four Network Rail managed stations in the North West and Central Region will wear the purple coloured vests.

You can book assistance 24-hours a day by contacting Passenger Assist on freephone 0800 0223720.

Passengers can also find out more by visiting www.nationalrail.co.uk/disabled_passengers