Passengers advised to look for purple uniforms in stations for extra help: Backs of the new purple uniforms worn by Customer Assistant staff

Tuesday 2 Jul 2019

Passengers advised to look for purple uniforms in stations for extra help

Region & Route:
North West & Central

Network Rail’s assisted travel teams in four of the country’s busiest stations now have purple uniforms to make them easier for passengers to recognise.

Specialist staff at London Euston, Birmingham New Street, Manchester Piccadilly and Liverpool Lime Street stations have become the first in the country to wear purple – the international colour for disability.

Assisted travel is offered to all passengers who need help getting between trains and the station concourse.

Karen Hornby, head of performance and customer relationship for Network Rail, said: “Passengers told us it was often hard to find our assisted travel teams on busy platforms when they were dressed in the same orange vests as other station staff. Now they are easier to distinguish I hope this small uniform colour change will make a big difference to our passengers who rely on the assisted travel service, so we can give a first-class service to them.”

From July 1, all assisted travel staff in the four Network Rail managed stations in the North West and Central Region will wear the purple coloured vests.

You can book assistance 24-hours a day by contacting Passenger Assist on freephone 0800 0223720.

Passengers can also find out more by visiting

Contact information

Passengers / community members
Network Rail national helpline
03457 11 41 41

Latest travel advice
Please visit National Rail Enquiries

Network Rail press office - North West & Central Region
0330 854 0100

About Network Rail

We own, operate and develop Britain's railway infrastructure; that's 20,000 miles of track, 30,000 bridges, tunnels and viaducts and the thousands of signals, level crossings and stations. We run 20 of the UK's largest stations while all the others, over 2,500, are run by the country's train operating companies.

Usually, there are almost five million journeys made in the UK and over 600 freight trains run on the network. People depend on Britain's railway for their daily commute, to visit friends and loved ones and to get them home safe every day. Our role is to deliver a safe and reliable railway, so we carefully manage and deliver thousands of projects every year that form part of the multi-billion pound Railway Upgrade Plan, to grow and expand the nation's railway network to respond to the tremendous growth and demand the railway has experienced - a doubling of passenger journeys over the past 20 years.

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