Wednesday 7 Oct 2020
New Customer Information Points enter service on Victoria Station concourse
- Region & Route:
- Southern: Kent
New wheelchair accessible Customer Information Points entered service today (Wednesday 7 October) at Victoria Station.
The two Customer Information Points will serve both the Kent and Sussex sides of the station and feature desks which are low down giving accessibility to customers in wheelchairs.
They are also equipped with better I.T links to provide enhanced information to customers. The pods are a circular design to better accommodate the passenger flow through the station and have illuminated signage, making them more visible, with a colour scheme that fits better into the station environment.
Thomas Wood, Head of Route Stations, Kent and Sussex said: "We're constantly looking for ways to improve our customer service at Victoria station and these pods offer greater accessibility so that all customers can get access to the information they need."
The Customer Information Points will be operated by staff from GTR and Southeastern trains.
Peter Tuck, Southeastern Welcome Host said: "I help dozens of customers a day. These pods give me a much nicer environment to work in and will enable me to offer information to customers in a more efficient way”
ENDS
Notes to Editors
Photographs show pictures of Customer Information Points on the Kent and Sussex concourses and show the customer information teams from both GTR and Southeastern togther with the Victoria station manager, the head of Kent and Sussex stations and the station transformation manager who will be providing customers with information.
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