Tuesday 18 Nov 2003


Region & Route:
Network Rail has announced that it has taken over responsibility for the management and operation of Liverpool Lime Street station. This brings the total number of stations directly managed by Network Rail to 17. Network Rail has considerable experience of managing large stations across the UK in areas such as cleanliness, customer service and security.  The move will enable Network Rail to ensure best practice is applied to signage to make it easier for station users to get around as well as safety management, information and announcements and customer service skills training.  Passengers will also benefit from improved toilet facilities, better security including CCTV, new luggage trolleys and upgrades to the retail facilities.             Liverpool Lime Street is a Grade II listed railway interchange with a rich heritage in the city that it serves.  The station provides services for First North Western, Virgin West Coast, Arriva Trains Northern, Central Trains and Wales & Borders Trains. Lime Street is also closely linked to the Merseyrail underground station, which has direct services from the Liverpool loop to New Brighton, West Kirby, Chester and Ellesmere Port. - more - Lime Street- 2 Deborah Richards, Director of Railway Estates, says, “We look forward to using our experience to provide the train operating companies with customer service excellence at Liverpool Lime Street. Now, along with our industry partners and the Liverpool city council we will be working hard to create a fitting entrance way to the city that is the European Capital of Culture in 2008.”

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About Network Rail

We own, operate and develop Britain's railway infrastructure; that's 20,000 miles of track, 30,000 bridges, tunnels and viaducts and the thousands of signals, level crossings and stations. We run 20 of the UK's largest stations while all the others, over 2,500, are run by the country's train operating companies.

Usually, there are almost five million journeys made in the UK and over 600 freight trains run on the network. People depend on Britain's railway for their daily commute, to visit friends and loved ones and to get them home safe every day. Our role is to deliver a safe and reliable railway, so we carefully manage and deliver thousands of projects every year that form part of the multi-billion pound Railway Upgrade Plan, to grow and expand the nation's railway network to respond to the tremendous growth and demand the railway has experienced - a doubling of passenger journeys over the past 20 years.

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