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Thursday 19 Sep 2019

Network Rail statement in response to Passenger Rail Performance 2019-20 Q1

We welcome the move to a more accurate way of reporting performance information, which makes us more transparent and accountable to passengers and will continue to drive up reliability and punctuality. We are pleased that this first reporting of on-time measuring shows an improvement in performance, with more trains on time and fewer cancellations over the past few months.

Andrew Haines, Network Rail chief executive said: “Passengers tell us punctuality is the most important thing for them which is why, since joining Network Rail, I have restructured the company to make this the key focus. We’re making progress, as today’s figures show, but we know there is much more to do and together as an industry we won’t stop until passengers get the reliable railway they deserve.

"We have just completed the first phase of an organisational restructure that gives more responsibility to our regions and puts local needs at the heart of decisions.”