Network Rail statement in response to Passenger Rail Performance 2019-20 Q1: Passengers image

Thursday 19 Sep 2019

Network Rail statement in response to Passenger Rail Performance 2019-20 Q1

We welcome the move to a more accurate way of reporting performance information, which makes us more transparent and accountable to passengers and will continue to drive up reliability and punctuality. We are pleased that this first reporting of on-time measuring shows an improvement in performance, with more trains on time and fewer cancellations over the past few months.

Andrew Haines, Network Rail chief executive said: “Passengers tell us punctuality is the most important thing for them which is why, since joining Network Rail, I have restructured the company to make this the key focus. We’re making progress, as today’s figures show, but we know there is much more to do and together as an industry we won’t stop until passengers get the reliable railway they deserve.

"We have just completed the first phase of an organisational restructure that gives more responsibility to our regions and puts local needs at the heart of decisions.”

Contact information

Passengers / community members
Network Rail national helpline
03457 11 41 41

Latest travel advice
Please visit National Rail Enquiries

Paula Whitworth

About Network Rail

We own, operate and develop Britain's railway infrastructure; that's 20,000 miles of track, 30,000 bridges, tunnels and viaducts and the thousands of signals, level crossings and stations. We run 20 of the UK's largest stations while all the others, over 2,500, are run by the country's train operating companies.

Every day, there are more than 4.8 million journeys made in the UK and over 600 freight trains run on the network. People depend on Britain's railway for their daily commute, to visit friends and loved ones and to get them home safe every day. Our role is to deliver a safe and reliable railway, so we carefully manage and deliver thousands of projects every year that form part of the multi-billion pound Railway Upgrade Plan, to grow and expand the nation's railway network to respond to the tremendous growth and demand the railway has experienced - a doubling of passenger journeys over the past 20 years.

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